Sales Operations Coordinator

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and enhance student application and enrollment systems.

• Conduct updates, troubleshoot problems, manage system settings, and assist with platform enhancements.

• Act as the main operational point of contact for Sales and internal teams regarding application workflows, system features, and process inquiries.

• Manage student lifecycle workflows, including applications, enrollment, language assessments, travel insurance, scholarship administration, and departmental initiatives.

• Provide guidance to Sales and internal teams on process requirements, timelines, and subsequent steps.

• Oversee student pre-departure courses and learning materials within Canvas.

• Assist with updates, testing, and enhancements to online learning resources and enrollment processes.

• Create and maintain standard operating procedures (SOPs), training materials, user manuals, and operational documentation.

• Manage operational data, conduct audits, generate reports, and ensure data integrity across departmental systems.

• Offer operational support for applications, enrollment, billing inquiries, financial statements, student systems, and departmental platforms.

• Work in collaboration with IT and cross-functional teams to resolve issues and implement improvements.

• Communicate updates, deadlines, and workflow expectations effectively.

• Collaborate with Study Abroad Advisors and other teams to ensure communications align with program requirements and customer expectations.

• Analyze workflows, identify operational challenges, test system enhancements, and propose scalable solutions.

• Provide operational support during summer travel weekends and peak program periods.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree.

• A minimum of two years of professional experience in operations, project coordination, systems administration, customer support, or a related field.

• Strong technical skills with the ability to learn, troubleshoot, and optimize various software platforms and systems.

• Experience with CRM, application management, learning management, database, or project management systems.

• Experience with Salesforce and Canvas is preferred.

• Advanced proficiency in Microsoft Excel, including formulas, handling large datasets, reporting, and data analysis.

• Experience with automation or advanced reporting tools is preferred.

• Exceptional organizational skills and attention to detail.

• Capability to manage multiple priorities and meet deadlines.

• Experience in process analysis and practical, scalable process improvement.

• Excellent written and verbal communication abilities.

• Experience in developing SOPs, training materials, and process documentation.

• Strong problem-solving, analytical, and critical-thinking capabilities.

• Ability to work independently and make sound judgments.

• Ability to collaborate effectively with cross-functional and international teams.

• Successful completion of background checks, reference checks, education verification, and employment checks as a condition of employment.

• Occasional evening, weekend, travel, and annual in-person training responsibilities as needed.

🏝️ Benefits

• Competitive total rewards package increasing total compensation by up to 25%.

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• Six floating Fridays, subject to eligibility rules.

• Discounts on the CIEE Study Abroad Program.

• 403(b) Retirement Plan with employer contribution.

• Comprehensive life, travel, medical, dental, and vision insurance coverage.

• Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses.

• Voluntary benefits such as identity theft protection, pet insurance, accident coverage, and critical illness coverage.

• Annual in-person training and ongoing professional development opportunities.