Sales Operations Coordinator

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and enhance student application and enrollment systems.

• Conduct tests on updates, resolve issues, manage system settings, and assist with platform enhancements.

• Act as the main operational point of contact for Sales and internal teams concerning application workflows, system capabilities, and process inquiries.

• Organize operational workflows that support the student lifecycle, which includes applications, enrollment, language assessments, travel insurance, and scholarship management.

• Guide Sales and internal teams on process requirements, timelines, and subsequent steps.

• Manage student Pre-Departure courses and learning materials in Canvas.

• Aid in updates, testing, and ongoing improvements to online learning resources and enrollment procedures.

• Work together with Study Abroad Advisors to ensure content is accurate and current.

• Create and maintain Standard Operating Procedures (SOPs), training materials, user manuals, and operational documentation.

• Keep operational data, conduct audits, produce reports, and support data integrity across departmental systems.

• Offer operational support related to applications, enrollment, billing inquiries, financial reports, student systems, and departmental platforms.

• Collaborate with IT and cross-functional teams to troubleshoot issues and implement enhancements.

• Relay process updates, deadlines, and workflow expectations to all teams.

• Evaluate workflows, pinpoint operational challenges, test system enhancements, and suggest scalable solutions.

• Engage in annual in-person training sessions and provide operational support during summer travel weekends and peak program periods.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• At least two years of professional experience in operations, project coordination, systems administration, customer support, or a related field.

• Strong technical aptitude with the capability to quickly learn, troubleshoot, and optimize various software platforms and systems.

• Familiarity with CRM, application management, learning management, database, or project management systems.

• Preferred experience with Salesforce and Canvas.

• Advanced skills in Microsoft Excel, including formulas, handling large datasets, reporting, and data analysis.

• Preferred experience with automation or advanced reporting tools.

• Exceptional organizational skills and meticulous attention to detail.

• Capability to manage multiple priorities and meet deadlines.

• Ability to analyze processes, recognize inefficiencies, and implement practical, scalable enhancements.

• Strong written and verbal communication skills.

• Experience in developing SOPs, training materials, and process documentation.

• Strong problem-solving, analytical, and critical-thinking abilities.

• Capacity to work independently and apply sound judgment.

• Ability to collaborate effectively with cross-functional and international teams.

• Background, reference, education, and employment verification required as a condition of employment.

• Occasional evening, weekend, and travel duties as necessary.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad Programs.

• 403(b) Retirement Plan with employer contributions.

• Insurance coverage including life, travel, medical, dental, and vision.

• Flexible Spending Accounts/Health Savings Accounts (for medical and dependents).

• Voluntary benefits such as identity theft protection, pet insurance, and coverage for accidents and critical illness.

• Competitive total rewards package with benefits that can increase total compensation by up to 25%.

• Annual in-person training sessions and continuous professional development opportunities.