Sales Operations Analyst

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Accurately and efficiently receive, review, and process revenue, internal CBM, and RMA orders.

• Act as the primary Voice of the Customer within Cisco.

• Gain insight into customer operational requirements, business priorities, and project timelines.

• Advocate for customer needs throughout Supply Chain, Planning, and Product Management.

• Oversee customer procurement and supply chain interactions, including reschedules, MRP schedules, lead-time verifications, delivery commits/decommits, and expedite/pull-in/push-out requests.

• Maintain backlog integrity and generate weekly open order reports.

• Update customer portals within SLA and resolve issues related to credit, tax, pricing, and shipping holds.

• Ensure disciplined FIFO scheduling practices.

• Facilitate end-to-end sales order processing in Oracle, adhering to best practices and SOX compliance.

• Collaborate with Sales on quoting, allocation inquiries, order processing, data accuracy, and reporting.

• Address customer order concerns, short-shipment claims, deductions, and approved credits.

• Document and consistently enhance SOPs and workflows.

• Assemble audit sample packages for quarterly internal SOX reviews and external substantive testing.

• Provide vacation coverage and floating desk support across Sales Operations.

• Assist with quarter-end close through shipment execution, hold resolution, and billing alignment.

• Manage and validate quarterly, annual, volume, and contractual price adjustments.

• Incorporate AI capabilities into daily tasks.

• Engage in UAT and system testing to ensure compliance with order-management requirements.

⛳️ Requirements

• Bachelor’s Degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience.

• 5+ years of relevant experience in Inside Sales or Sales Operations, preferably within a high-tech hardware, networking, or semiconductor setting.

• Significant experience with order entry, shipments, hold resolution, and backlog management.

• Proficient in Tier-1 sales order entry systems and processes, particularly Oracle.

• Strong Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and multi-source file reconciliations.

• Proficient in PC applications, including Outlook, Word, PowerPoint, Teams/Webex, and similar tools.

• Knowledge and experience in logistics, carriers, shipping terms (Incoterms), and export compliance are advantageous.

• Analytical and detail-oriented, with a focus on data integrity, accuracy, and revenue recognition compliance.

• Exceptional verbal and written communication and interpersonal skills across global time zones.

• Direct experience working with customer procurement teams, supply chain partners, and B2B vendor portals.

• Experience supporting internal SOX controls and external audit sampling workflows is preferred.

• Ability to thrive in a flexible, constantly evolving environment.

• Capacity to multitask and follow through on commitments.

• Team-oriented with the ability to work assertively with minimal supervision.

• Competence in organizing and prioritizing tasks effectively.

• Ability to excel in a fast-paced and ever-changing environment.

🏝️ Benefits

• Opportunities for growth and development at Cisco.

• Collaboration with global teams across Ireland, the US, and APAC/Thailand.

• Flexible work environment.

• Team coverage and floating desk support.

• Professional service and support environment.

• Integration of AI capabilities into daily routines.