Sales Operations Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the daily functions of the inside sales team.

• Manage schedules, team coverage, weekend rotations, and attendance.

• Recruit and onboard new representatives to ensure they become productive swiftly.

• Analyze calls and provide coaching to representatives for improvement.

• Monitor metrics such as speed to lead, contact rate, booking rate, and show rate.

• Take action when sales performance indicators decline.

• Address performance challenges and navigate difficult discussions.

• Document procedures to ensure team independence from a single individual.

• Identify inefficiencies in processes and drive enhancements.

• Influence the operation of the expanding team, including coaching, coverage, and onboarding strategies.

• Collaborate closely with the Head of Operations and Sales Operations leader.

• Take ownership of the team’s performance metrics and review them consistently.

• Assume full responsibility for the team within the initial two weeks.

⛳️ Requirements

• Proven experience in leading an inside sales or appointment-setting team.

• Background as a team lead or sales floor manager, providing daily coaching to representatives.

• Experience in sales operations or support operations within a rapidly growing company, with responsibilities in people management.

• Familiarity with home services or remodeling sectors, specifically leading teams that secure in-home appointments.

• Demonstrated ability to manage a team and be accountable for its performance metrics.

• Skill in listening to calls and determining areas for representative improvement.

• Capability to handle challenging performance discussions openly.

• Proficiency in recognizing operational challenges before they manifest in metrics.

• Strong organizational skills and the ability to maintain team organization.

• Comfort with uncertainty and swift changes.

• Authorization to work in the US or Canada.

• Willingness to commit to 60–70 hour work weeks, including some weekend coverage.

🏝️ Benefits

• Equity opportunities.

• Remote work availability in the US and Canada.

• A diverse and inclusive workplace culture.

• Equal opportunity for all candidates.

• 60–70 hour work weeks with coverage adjusted according to lead volume, including some weekends.