Sales Enablement Support Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and sustain educational programs for Commercial teams, focusing on product knowledge, clinical services, workflows, processes, positioning, and various enablement requirements.

• Simplify intricate clinical, technical, product, and operational data into clear, concise, and actionable educational content.

• Create e-learning courses, guides, job aids, presentations, videos, and other engaging learning experiences.

• Establish and manage live role-play training sessions and practice experiences.

• Oversee Commercial education within sales enablement and learning platforms, including tasks such as publishing, organizing, maintaining, assigning, and optimizing content.

• Identify knowledge gaps, process inefficiencies, and performance issues to determine suitable enablement solutions.

• Collaborate with Sales leadership and Commercial stakeholders to formulate effective enablement strategies.

• Develop scalable resources and programs that promote self-service learning.

• Assist with onboarding, continuous development, product launches, process adjustments, and Commercial readiness initiatives.

• Investigate complex inquiries and liaise with subject matter experts to create comprehensive guidance.

• Support Sales and pre-sales activities by clarifying product availability, service capabilities, workflows, and associated information.

• Transform recurring questions and challenges into reusable educational content, resources, or process enhancements.

• Collaborate with Product Marketing, Product Development, Clinical Services, Market Leadership, Sales, Legal, Finance, Operations, and other key stakeholders.

• Ensure that enablement materials are in alignment with approved product positioning, operational capabilities, and organizational strategy.

• Utilize artificial intelligence and emerging technologies to enhance content development, research, workflow efficiency, practice experiences, and Sales enablement.

• Assess new technology platforms to identify opportunities for automation and scalability.

⛳️ Requirements

• Bachelor's degree in healthcare, education, business, marketing, communications, or a related discipline, or equivalent relevant experience.

• Over 5 years of experience in healthcare, clinical services, sales enablement, education, product marketing, learning and development, or a related field.

• Strong knowledge of healthcare operations and clinical workflows.

• Prior experience with clinical data, registries, quality programs, or healthcare data solutions is highly preferred.

• Exceptional skill in synthesizing complex information and communicating it clearly, concisely, and appropriately for the target audience.

• Excellent communication and interpersonal abilities.

• Strong organizational capabilities, with the ability to manage multiple priorities and stakeholders at once.

• Capacity to work independently, identify needs, resolve ambiguous issues, and advance initiatives without needing detailed guidance.

• Familiarity with generative AI tools like ChatGPT, Claude, Microsoft Copilot, or similar platforms.

• Experience with Salesforce, Highspot, Hubspot, Tableau, Salesloft, and other enablement tools is highly preferred.

🏝️ Benefits

• Annual cash bonus

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan