Manager, Sales Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of designated Sales platforms and advocate for Sales requirements regarding enhancements, priorities, and issue resolution.

• Manage system priorities and backlogs by assessing business value, user needs, and operational risk.

• Analyze workflows, data, integrations, reporting dependencies, access, and user experience.

• Oversee and maintain the Sales data infrastructure, including data models, integrations, and pipelines that support CRM and analytics tools.

• Create and manage the intake process for Sales requests directed towards Analytics.

• Collaborate with Engineering to clarify requirements, monitor progress, and ensure timely delivery.

• Act as the primary point of accountability for Sales-originated requests passing through Analytics and Engineering.

• Develop documentation, templates, and criteria for submissions related to Sales requests.

• Work closely with Sales stakeholders to comprehend workflows, challenges, and business requirements.

• Convert business requirements into technical specifications, user stories, acceptance criteria, test scenarios, and success metrics.

• Coordinate between GTM, Product, and Engineering teams to align priorities, scope, and timelines.

• Assess solutions, manage dependencies, and resolve issues in collaboration with technical teams.

• Organize user acceptance testing, release validation, and post-launch verification.

• Lead cross-functional projects from the discovery phase to delivery.

• Measure adoption, utilization, data quality, user experience, productivity, and business results.

• Recommend system and process enhancements based on feedback and performance insights.

• Collaborate with Sales, Sales Enablement, Analytics, Product, and Engineering teams.

• Monitor and communicate requests, risks, dependencies, decisions, and delivery statuses.

• Convert technical trade-offs into business recommendations.

• Provide technical and sales engineering support to enable Sales to understand and communicate product and tooling capabilities.

⛳️ Requirements

• Over 10 years of project management experience, preferably in technical and Sales/GTM environments.

• Bachelor’s degree in information systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.

• Solid working knowledge of databases, data pipelines, integrations, and data flows between CRM, data warehouses, and analytics/reporting tools.

• Extensive experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.

• Proven experience in translating business needs into technical requirements and collaborating with engineering teams through testing, release, and adoption phases.

• Experience in designing or managing intake/triage processes for cross-functional requests.

• Familiarity with CRM, workflow, or similar enterprise platforms.

• Consultative mindset with the ability to build trust with stakeholders, ask the right questions, and guide decision-making.

• Excellent communication, problem-solving, prioritization, documentation, and stakeholder management skills.

• Ability to serve as a bridge between technical and business teams.

• Willingness to travel up to 25% based on business requirements.

• Required degree must be from an institution accredited by the Council for Higher Education Accreditation or an equivalent body.

• Must not require current or future sponsorship to work legally for Credit Acceptance, including H-1B, H-4, or F-1 OPT visa holders.

🏝️ Benefits

• Annual bonus plan.

• 401(K) matching.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision benefits.

• Additional nonstandard benefits.

• Work-from-home arrangement.

• Occasional planned travel to the Southfield, Michigan office.

• An inclusive and safe working environment.