Sales Operations Manager

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Implement and execute merchandising strategies that enhance Retail sales and improve the customer experience journey.

• Prepare CSO Leaders and Retail teams for effective merchandising execution.

• Evaluate merchandising readiness and gather feedback on its effectiveness.

• Lead discussions with Field Leadership regarding strategy and orchestration challenges.

• Schedule working team calls, oversee assigned tasks, ensure follow-through and resolution, and assess potential risks.

• Review strategy updates and deployment plans to ensure Field Leadership is ready for execution.

• Act as the primary contact for fixture recovery orders with vendors and strategic teams.

• Monitor inventory levels and raise concerns about stock shortages or low stock situations.

• Approve or reject fixture recovery orders based on incoming requests.

• Assess the impact of issues and support initiatives for quality assurance improvements.

• Create tracking and monitoring systems to highlight process enhancements and ensure timely recovery quantities.

• Organize and lead core teams for critical launches and expedited processes.

• Oversee merchandising campaign opportunities, outstanding items, resolutions, and workarounds.

• Collaborate across functions to resolve outstanding issues or offer alternative solutions.

• Assist leaders and field teams in managing scenarios for Band 5 and lower levels.

• Leverage analytics to identify and implement process improvements that close known gaps.

• Define processes and introduce technical solutions to address gaps.

• Develop resources and tools for Retail Field Leadership and frontline staff.

• Monitor the effectiveness of process improvements and resource/tool utilization to identify benefits and necessary modifications.

• Collaborate with workgroups to create and swiftly implement enhancements.

⛳️ Requirements

• Bachelor’s degree or four or more years of relevant work experience.

• Four or more years of pertinent experience, demonstrated through work, military experience, or specialized training.

• Three or more years of active involvement in Retail, Field Operations, or Retail Sales Ops & Enablement.

• Three or more years of leadership experience in strategy development, execution planning, and leading cross-functional teams.

• Proficiency in developing and presenting materials using Google Slides and tailoring content for diverse audiences.

• Experience in data migration and validation, including proficiency in Google Sheets formulas such as VLookups, Pivot Tables, and Charts.

• Familiarity with Smartsheets data migration and extracting insights from data.

• Proven ability to conduct complex quantitative analysis.

• Experience with AI tools and resources, including Gemini and Notebook LM.

• Willingness to travel up to 15% of the time.

• An MBA or advanced degree is preferred.

• Background in management consulting or strategy development is preferred.

• Two or more years of project management experience leading cross-functional teams in complex/matrix environments is preferred.

• Two or more years of experience in managing projects related to Merchandising is preferred.

• Executive presentation skills are preferred.

• Experience in developing team capabilities and emphasizing learning and development is preferred.

• Strong communication and organizational skills with the capability to articulate ideas and recommendations across organizational levels.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Short- and long-term disability insurance.

• Basic life insurance.

• Supplemental life insurance.

• AD&D insurance.

• Identity theft protection.

• Pet insurance.

• Group home & auto insurance.

• Matched 401(k) savings plan.

• Up to 8 company-paid holidays per year.

• Up to 6 personal days per year.

• Paid parental leave.

• Adoption assistance.

• Tuition assistance.

• Additional incentives.

• Potential premium pay such as overtime, shift differential, holiday pay, and allowances.

• Up to 15 days of vacation per year for newly hired employees, increasing with tenure.

• Opportunity for remote work from home with occasional in-person training and meetings.