Sales Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the central, global annual planning in collaboration with Regional Sales Operations and Supply leaders.

• Provide analytics and insights for global segmentation, book assignments, capacity modeling, goal establishment, and inputs/KPIs.

• Collaborate on quarterly global and regional OKR and goal-setting initiatives.

• Create processes to enhance emerging projects, increase visibility, and boost sales team productivity.

• Identify global performance opportunities and prioritize significant levers for impact.

• Assess new opportunities in conjunction with Regional Sales Operations and Enterprise Operations.

• Develop and enhance forecasting methods with Sales, Finance, and Advanced Analytics stakeholders.

• Examine market trends, recognize growth opportunities, and establish long-term objectives in partnership with VP-level leadership.

• Standardize reporting across regions and business lines, including WBRs and MBRs.

• Perform ad-hoc analyses for business initiatives and leadership requests.

• Provide analytical insights and suggest operational enhancements to sales managers and leaders.

• Enhance the efficiency of sales and scaled host lifecycle in collaboration with Sales, Finance, Growth Marketing, and other departments.

• Work with technical teams on infrastructure, project scoping, ROI and resource analysis, translating global strategies into actionable initiatives.

• Engage in or lead cross-functional projects.

• Work together with Regional Sales Operations leads to design, track, and assess sales compensation and incentive strategies.

⛳️ Requirements

• Over 10 years of experience in analytics, revenue operations, sales operations, or a related field.

• Proficiency in key performance indicators (KPIs) for measuring revenue operations efforts and identifying areas for optimization.

• Skilled in data analysis tools such as SQL and Excel.

• Familiar with data warehousing and BI reporting platforms.

• Comfortable utilizing AI tools, including Claude, in daily tasks.

• Experience working with customer success teams throughout the Customer Lifecycle.

• Strong analytical and problem-solving abilities, capable of designing, developing, and evolving financial/business models.

• Proven track record in establishing and maintaining operational rigor and excellence.

• Ability to cultivate trusted relationships with key stakeholders to enhance sales productivity.

• History of collaborating closely with senior leadership, influencing strategy and decision-making.

• Must reside in a state where Airbnb, Inc. has a registered entity.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for equity.

• Eligibility for benefits.

• Employee Travel Credits.

• Opportunities for occasional work at an Airbnb office or participation in offsite events, as coordinated with the manager.

• A disability-inclusive application and interview process with reasonable accommodations available.