Sales Operations CRM Specialist

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Manage the Salesforce CRM to maintain data accuracy and enhance sales workflows.

• Collaborate with sales leadership to identify bottlenecks, decrease cycle durations, and pinpoint process enhancements that eliminate inefficiencies and elevate sales productivity.

• Utilize Salesforce automation tools to optimize workflows and accelerate sales cycles.

• Provide training on the CRM for new sales representatives during their onboarding process.

• Ensure that sales process documentation is kept up-to-date as processes evolve.

• Work in close collaboration with sales representatives, business development teams, the operations manager, and other stakeholders to align objectives and support the sales organization.

• Monitor the accuracy and cleanliness of CRM data, including the completion of required fields and the rate of duplicates.

• Oversee CRM adoption and system uptime.

• Track the completion rate of process improvement initiatives on a quarterly basis.

⛳️ Requirements

• 3–5 years of experience in sales operations, CRM administration, or a related field.

• Strong practical experience with Salesforce, particularly in supporting sales processes.

• Exceptional analytical abilities with experience using data and metrics to enhance team performance.

• Advanced proficiency in Excel.

• Experience in creating dashboards for KPI monitoring and sales analytics.

• Must complete an Excel Assessment.

• Keen attention to detail and a data-driven mindset regarding sales and business operations.

• Effective communication skills with sales, business development, and cross-functional teams.

• Ability to foster strong working relationships that enhance team performance and facilitate the achievement of sales targets.

• Candidates must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, or Wisconsin.

🏝️ Benefits

• Comprehensive health, vision, and dental benefits with affordable plans available for employees and their families.

• Wellness and mental health support services.

• Paid time off.

• 401(k) plan with company matching.