Sales Operations Business Partner

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborate with leaders in Sales and Client Management, Product, and Marketing to identify business and program needs, priorities, and long-term objectives.

• Convert business requirements into actionable and scalable operational roadmaps.

• Establish and strengthen collaborative relationships across assigned business units, aligning with Operations & Organizational Planning and other key stakeholders.

• Mentor and foster an operational mindset within designated business units and the organization as a whole.

• Lead the design, execution, and ongoing enhancement of the program's operational strategy.

• Advocate for program and participant experience functions, ensuring constituent voices are included in planning discussions and strategic forums.

• Oversee complex or high-priority operational challenges and initiatives.

• Offer guidance, direction, and decision-making support to facilitate timely resolutions.

• Identify, monitor, and report on operational trends.

• Utilize data insights to enhance program transparency and improve customer experiences.

• Assist in the development and evaluation of training and communication materials.

• Lead and participate in cross-functional initiatives that focus on operational excellence, program scalability, and enhancements to user experience.

• Act as a consultative liaison, subject matter expert, and process authority for Sales business units.

⛳️ Requirements

• A bachelor's degree or higher in business management or a related field.

• Proven track record in planning, managing, and scaling functional operational processes.

• A minimum of 4 years of relevant experience in Sales or Insurance organizations.

• Experience in managing complex operational tasks.

• Exceptional critical thinking, strategic planning, and problem-solving skills.

• Excellent interpersonal abilities.

• Strong time management, prioritization, and multitasking capabilities.

• Advanced communication skills, including speaking, writing, and active listening.

• Capability to provide and receive feedback and constructive criticism.

• Proficiency in effective communication.

• Ability to operate personal computers and related technologies.

• Must conduct business in compliance with applicable laws, regulations, professional standards, and ethical guidelines.

• Preferred: Familiarity with health plan benefits, processes, and operations, specifically in Medical or Dental.

• Preferred: Experience in the Massachusetts insurance landscape.

• Preferred: A robust process-oriented mindset, with strong problem analysis and resolution skills.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Generous paid time off, including PTO.

• Short- and long-term disability insurance.

• Competitive 401(k) savings matching program.

• Financial planning workshops.

• Flexible remote work options or access to private/shared office spaces.

• Reasonable accommodations for known physical or mental limitations of otherwise qualified individuals with disabilities or special disabled veterans.