Sales Operations Associate, Systems & Tools

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of, manage, and promote the adoption of the GTM toolstack, which includes Salesforce, Gong, Clay, Qualified, Zapier, and Y-Meadows.

• Act as the primary support for representatives and senior frontline managers regarding tool-related inquiries.

• Define milestones and drive business outcomes by scoping and leading GTM tooling initiatives from start to finish.

• Assess new tools and AI-driven workflows.

• Develop business cases to secure funding for tools.

• Create documentation, self-service resources, and automation to minimize reactive support.

• Identify repetitive, manual go-to-market processes and implement automations.

• Construct Clay tables, enrichment waterfalls, API/webhook connections, and AI-driven columns.

• Manage workflow creation, testing, and ongoing maintenance.

• Decrease manual workload across Sales and Customer Success departments.

• Collaborate with the Salesforce Admin to collect requirements, shape specifications, prioritize modifications, and support CRM execution.

• Uphold data quality standards, including deduplication, field definitions, and hygiene.

⛳️ Requirements

• 2 to 4 years of experience in a systems, operations, or GTM tooling role (revenue ops, sales ops, marketing ops, or a related field).

• Practical experience in building automations and navigating the broader GTM toolstack (Clay, Gong, Zapier, or similar tools) – quick to learn new tools.

• Experience in evaluating or piloting AI tools within genuine business workflows.

• Proficient in Salesforce with a solid understanding of the data model and reporting, even without admin certification.

• Proven ability to quickly adapt to new tools and develop an independent perspective.

• Strong sense of ownership – demonstrated experience in defining ambiguous cross-functional tasks and executing them with minimal oversight.

• Clear and direct communication skills, capable of translating between technical systems and non-technical stakeholders.

• A genuine passion for collaborating with Sales and Account Growth teams – acknowledging the challenges of the role and showing up for them, even without having carried a quota yourself.

• Experience in building Clay tables and workflows – Clay University or Cohort training is advantageous.

• Salesforce admin certification is beneficial but not mandatory given the CRM/systems partnership.

🏝️ Benefits

• An opportunity for professional growth within a mission-driven and well-funded start-up.

• Health insurance for the primary member, which includes dental and vision coverage.

• Company-issued laptop.

• Paid time off, holiday pay, and the option for unpaid time off.

• Access to complimentary on-demand mental health support, including counseling, mindfulness, meditation, and well-being courses.

• The flexibility to work from anywhere in the Philippines (eliminating commutes!).

• Team outings, happy hours, company off-sites, and more!