Director, Franchise Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee performance across the entire Coca-Cola portfolio within the Coca-Cola United West Region.

• Enhance territory potential through effective Share of Visual Inventory, Cold Drink Equipment, the execution of innovations, and aligned commercial strategies.

• Collaborate with Region, Division, Sales Center, and frontline teams to establish priorities.

• Lead the contributions of Franchise Operations to the United West business plan.

• Analyze market potential and performance; recommend priorities, allocate resources, and suggest execution interventions.

• Engage in weekly and monthly performance routines and evaluate performance indicators.

• Identify root causes of performance gaps, agree on corrective actions, monitor recovery, and escalate risks as necessary.

• Manage assigned discretionary budgets and propose investment trade-offs.

• Implement commercial strategies and initiatives in collaboration with Commercial and functional teams.

• Create contingency plans to ensure the delivery of business plans.

• Enhance execution capabilities through training, scorecards, routines, and successful market practices.

• Collaborate in bi-monthly planning, integrating inputs from customers, channels, marketing, finance, and supply chain.

• Maintain a consistent in-market presence with regional operations and frontline teams.

• Travel required: 26%–50%.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Management, or a related field.

• A minimum of 7 years of experience in a Consumer Packaged Goods (CPG) organization with roles in sales, key accounts, franchise management, or operations.

• Proven experience in executing business strategies within a designated market or geography.

• Successful track record of translating annual strategies into operational plans for the territory.

• Experience in forecasting performance, managing relationships with customers or distributors, and leading corrective actions.

• Strong commercial acumen and financial judgment.

• Familiarity with revenue and operating P&Ls, resource prioritization, sales, and negotiation.

• Deep understanding of channel marketing, customer and outlet execution, syndicated research, and competitive analysis.

• Ability to influence bottler leadership, regional operations teams, and cross-functional partners without direct authority.

• Dedication to spending substantial time in the market and leveraging frontline insights.

• Must be authorized to work full-time in the United States.

• No requirement for sponsorship from The Coca-Cola Company to maintain legal work status in the U.S.

• A Master’s degree is preferred.

🏝️ Benefits

• Annual incentive reference value of 30%.

• Medical benefits.

• Financial benefits.

• Additional benefits dependent on the specific position.

• Inclusive workplace culture.

• Opportunities for continuous learning.

• Commitment to equal opportunity employment.