Sales Operations Associate, Systems & Tools

This is a fully remote position, open to applicants in Colombia, +6 more countries.

📋 Description

• Take ownership and oversee the GTM toolstack, which includes Salesforce, Gong, Clay, Qualified, Zapier, and Y-Meadows.

• Act as the primary resource for tooling support for representatives and senior frontline managers.

• Plan and execute GTM tooling initiatives from start to finish, establishing milestones and delivering business outcomes.

• Assess new tools and AI-driven workflows, creating business cases for meaningful investments.

• Develop documentation, self-service resources, and automation to minimize reactive support.

• Identify manual GTM processes and implement automations using Clay, Zapier, and similar tools.

• Create and sustain Clay tables, enrichment waterfalls, API/webhook connections, and AI-driven columns.

• Test and maintain workflows as tools and processes progress.

• Decrease manual effort in Sales and Customer Success.

• Collaborate with the Salesforce Admin to collect requirements, define specifications, prioritize changes, and enhance CRM execution.

• Uphold data quality standards, including deduplication, field definitions, and data hygiene.

⛳️ Requirements

• 2 to 4 years of experience in a systems, operations, or GTM tooling role (revenue ops, sales ops, marketing ops, or similar).

• Practical experience in building automations and working with the broader GTM toolstack (Clay, Gong, Zapier, or similar tools).

• Experience in evaluating or piloting AI tools within real business workflows.

• Proficient in Salesforce, with familiarity with the data model and reporting.

• Proven ability to quickly adapt to new tools and develop an independent perspective.

• Demonstrated experience in scoping ambiguous cross-functional tasks and managing them with minimal oversight.

• Capability to communicate effectively between technical systems and non-technical stakeholders.

• Genuine passion for collaborating with Sales and Account Growth teams.

• Experience with Clay tables and workflows is a plus.

• Salesforce admin certification is advantageous but not mandatory.

🏝️ Benefits

• The chance for career advancement in a mission-driven and well-funded startup.

• Company-provided laptop.

• Paid time off, holiday pay, and unpaid time off.

• Access to complimentary on-demand mental health support, including counseling, mindfulness and meditation, and well-being courses.

• Flexibility to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala (eliminating commutes!).

• Team outings, happy hours, company off-sites, and more!