Sales Operations Analyst

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the main point of contact for Salesforce and Ops Console user support, addressing inquiries and resolving issues from the sales team.

• Take ownership of daily, weekly, and monthly "Run the Business" operations, including lead/account assignments, data integrity updates, email triaging, and report generation.

• Identify opportunities for improvement, optimize existing tasks, and automate manual processes to boost efficiency.

• Serve as the initial line of defense for production support bugs and feature feedback by filing Jira tickets on behalf of the sales team and escalating issues as necessary.

• Maintain detailed documentation for all sales processes and "Run the Business" tasks.

• Provide assistance with field creation, Flows, page layouts, and list views.

• Help with the setup, training, rollout, onboarding, and monitoring of new sales tools.

• Create and uphold standardized reports and dashboards to track pipeline health, data integrity, and key performance indicators within Salesforce.

• Support Salesforce hygiene and administration through regular data cleanups and report notifications.

• Carry out quarterly projects designed to enhance the efficiency and effectiveness of the sales team.

• Assist in the development of Salesforce tools for the New Construction team.

• Collaborate closely with Sales Representatives, Sales Leaders, Marketing, and cross-functional teams.

⛳️ Requirements

• Bachelor’s degree.

• Over 1 year of experience in a Sales Operations role.

• Proficiency in using Salesforce.

• Highly detail-oriented.

• Exceptional verbal and written communication skills.

• Ability to effectively manage time across multiple work streams and balance various projects.

• Strong analytical abilities, thriving in a data-rich environment.

• Experience collaborating effectively with business stakeholders, sales representatives, and cross-functional teams.

• Capable of producing comprehensive documentation of work performed.

• Must complete E-Verify employment eligibility verification.

🏝️ Benefits

• 5% bonus.

• Comprehensive benefits package.

• Option for remote work.

• In-office locations available in San Francisco and Pittsburgh for those who prefer working in an office setting.