Lead, Sales Operations

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Serve as a trusted advisor to sales leaders regarding go-to-market strategies and decisions.

• Assist in annual planning, which includes designing territories and setting quotas for a division within the Americas sales organization.

• Optimize the complete sales process to remove bottlenecks and enhance productivity through the use of AI, automation, Salesforce, and reporting systems.

• Create and maintain dashboards in Salesforce and various Business Intelligence tools.

• Evaluate sales performance metrics, assess pipeline health, and ensure forecast accuracy.

• Incorporate operational insights to provide guidance to leadership.

• Manage the entire sales forecasting process from start to finish.

• Establish a robust operating rhythm that promotes operational excellence.

• Collaborate with cross-functional teams on strategy, revenue architecture, and change management initiatives.

• Mentor team members and cultivate a collaborative team environment.

⛳️ Requirements

• Minimum of 5 years of experience in Sales Operations, Business Operations, or a related field.

• Bachelor’s degree in Business, Marketing, or equivalent practical experience.

• Proficiency with CRM software such as Salesforce, spreadsheet applications, and Business Intelligence tools like Tableau for reporting and analysis.

• Experience in analyzing complex data sets, interpreting performance metrics, and converting insights into actionable business strategies.

• Proven ability to manage multiple projects, prioritize tasks, and present findings to both technical and non-technical audiences.

• Experience in leading and mentoring a team of sales operations professionals.

• Demonstrated capability to drive change management initiatives within a large sales organization.

• Experience in designing and implementing revenue architecture and strategic planning frameworks.

• Advanced understanding of sales forecasting methodologies, quota setting, and territory design optimization.

• Established track record of fostering cross-functional collaboration to achieve operational excellence.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, contingent upon continued employment and vesting periods.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward annually.

• Additional paid time away for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.

• Performance-based incentive pay for employees on sales plans.

• No cap on incentive compensation once performance exceeds 100% attainment.