Sales Manager, US Market

This is a fully remote position, open to applicants in Dominican Republic, +5 more countries.

📋 Description

• Take charge of and enhance CRM and sales operations, which includes pipeline structure, lead lifecycle, data integrity, SLAs, and inbound workflows.

• Maintain CRM discipline through training initiatives, audits, and necessary corrective actions.

• Boost performance via structured reporting and dashboards, thereby enhancing funnel efficiency.

• Lead and nurture the sales team.

• Provide coaching and mentorship to team members, conduct performance evaluations, and establish objectives.

• Engage in the recruitment and onboarding of new team members.

• Oversee high-volume inbound leads, ensuring optimal response times, lead quality, workload distribution, and lead allocation.

• Uphold call quality and communication standards for clients based in the U.S.

• Evaluate calls, coach on objection management and call structure, analyze reasons for deal losses, and develop SMS and email communication channels.

• Lead using metrics such as conversion rate, close rate, average deal value, speed to lead, and revenue per representative.

• Implement data-driven initiatives to enhance conversion rates and overall sales performance.

• Identify and address challenges, taking ownership even with limited resources.

• Refine sales processes, enhance marketing collaboration, utilize effective tools, and engage customers with measurable business outcomes.

⛳️ Requirements

• 7–10 years of relevant sales experience, with a robust background in sales execution and revenue generation.

• A minimum of 2 years in a managerial role, leading and developing sales teams.

• Demonstrated success in sales positions, including direct ownership of targets, pipelines, and performance metrics.

• Extensive hands-on experience with CRM systems (such as HubSpot or similar), including daily operational use, reporting, and pipeline management.

• Experience managing inbound sales, ideally in a B2C or high-volume setting.

• Proven ability to lead teams of 5 or more Sales Representatives.

• Strong analytical capabilities, enabling data-driven decision-making.

• Familiarity with call-based sales models.

• Proficiency in English (working with clients based in the U.S.).

• Highly involved in the daily operations of sales activities.

• Experience in scaling inbound sales teams.

• Proven track record of enhancing conversion rates.

• Familiarity with call tracking and scoring tools.

• Background in fast-paced or high-volume sales environments.

🏝️ Benefits

• Full-time, remote position (8:30 AM – 5:00 PM EST).

• B2B contract.

• Fixed salary complemented by performance-based bonuses.

• Genuine ownership of the sales function within a growing U.S. business.

• Opportunity to collaborate with a professional international team and esteemed U.S. clients.