Sales Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the onboarding process for drivers and lead the sales outreach team.

• Contact newly approved drivers via phone, text, and email to arrange vehicle pickups and drive conversion.

• Conduct introductory calls to outline DriveWhip benefits and assist drivers in navigating next steps.

• Aid drivers in completing credit card authorization forms and managing deposits.

• Generate and handle weekly rental invoices along with upfront deposit payments.

• Follow up with unbooked and inactive leads to enhance approved-driver conversion rates.

• Organize vehicle pickups, assign VINs, and verify logistics.

• Facilitate driver orientation sessions that cover policies, procedures, and expectations.

• Monitor late rentals and no-show occurrences.

• Manage win-back initiatives for drivers who have become inactive.

• Collaborate with the Applications team to confirm onboarding documents and driver eligibility.

• Address eligibility issues, discrepancies, and applications considered high-risk.

• Assist drivers facing mechanical issues, towing situations, or policy-related inquiries.

• Track agent productivity, workflow completion, outreach efforts, and conversion results.

• Monitor team KPIs and the progression of leads.

• Identify bottlenecks, quality issues, and operational inefficiencies.

• Provide daily guidance, coaching, and support to team members.

• Promote accountability and adherence to company standard operating procedures (SOPs).

• Maintain reporting, notes, and tracking within internal systems and CRM platforms.

• Coordinate efforts with Applications, Compliance, HR, and Fleet Operations.

• Contribute to operational improvements and process enhancements.

• Adapt to evolving workflows, policies, and priorities.

⛳️ Requirements

• A minimum of 3 years in sales, account management, onboarding, or operations.

• Previous experience in leadership, supervisory, or team lead roles is preferred.

• Experience in fast-paced, process-driven environments.

• Strong analytical capabilities and decision-making skills.

• Proficient in tracking productivity metrics and assessing team performance.

• Comfortable handling sensitive information and making judgment-based decisions.

• Familiarity with CRM systems, spreadsheets, and workflow management tools.

• Knowledge of rideshare platforms (Uber, Lyft) is an advantage.

• Fluent or highly proficient in English.

• Excellent verbal and written communication skills.

• Strong leadership qualities and team management abilities.

• Highly organized with a keen attention to detail.

• Capability to balance personal sales workload alongside supervisory duties.

• Process-oriented with a commitment to accountability and operational efficiency.

• Self-motivated, proactive, and reliable.

• Able to remain calm under pressure and manage multiple priorities.

• Flexible and adaptable in a fast-paced startup setting.

• Ability to sit and utilize standard desktop computing equipment for extended periods.

• Manual dexterity needed to operate a typical desktop computing workstation.

• Capable of lifting and carrying up to 15 pounds, if necessary.

🏝️ Benefits

• A mission-driven startup transforming the way gig workers access transportation.

• Opportunities for professional growth within a rapidly expanding company.

• A supportive and collaborative team atmosphere.

• Remote work environment.

• Reasonable accommodations available for qualified individuals with disabilities.