Sales Engineer – Managed Service Providers, MSP/MSSP

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Take charge of the technical pre-sales process for MSP and MSSP opportunities, guiding each phase from discovery to proof-of-concept and final closure.

• Execute technical discovery that encompasses partner service offerings, RMM/PSA stack, customer demographics, compliance necessities, and security service deficiencies.

• Develop and present customized demonstrations of Keeper’s MSP console, KeeperPAM, and significant integrations.

• Respond to technical inquiries, objections, and comparisons with competitors.

• Assist with product trials, proof-of-concept initiatives, and onboarding through to the technical closure.

• Act as the internal expert on MSP business models, managed security service delivery, and the partner technical ecosystem.

• Provide guidance on RMM, PSA, and security stack integrations.

• Communicate partner feedback, integration deficiencies, and market insights to product and engineering teams.

• Remain updated on industry trends, competitive dynamics, MSP business models, and the latest in cybersecurity technologies.

• Aid in meeting or surpassing partner recruitment, pipeline, and revenue objectives.

• Contribute creatively, collaboratively, and effectively towards company goals.

• Travel for partner and customer meetings both locally and nationally, which may include renting or operating a vehicle as necessary (up to 50%).

⛳️ Requirements

• A minimum of 5 years of experience in a pre-sales technical capacity.

• Direct experience working with or within a Managed Service Provider or Managed Security Service Provider.

• A solid understanding of the MSP business model, including recurring services, partner enablement, customer onboarding, and scalable solution delivery.

• Exceptional communication and interpersonal skills, coupled with a strong entrepreneurial spirit.

• Significant experience with Windows/Active Directory administration and familiarity with UNIX/Linux.

• Superior presentation abilities and the capability to deliver high-quality product overviews to both technical and executive audiences.

• Technical expertise in networking, security applications, and cloud technologies (AWS, Azure, GCP).

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

• Willingness to travel up to 50% of the time.

• Preferred: CompTIA Security+, Microsoft SC-900/AZ-900, or vendor-specific MSP/security certifications.

• Preferred: Experience with Privileged Access Management and/or Identity Security.

• Preferred: Proficiency in scripting languages (PowerShell, Python, or Bash).

• Preferred: Familiarity with Keeper Security products or competing platforms.

• Preferred: Knowledge of SOC 2, HIPAA, CMMC, or CIS Controls.

• Preferred: Experience working with enterprise customers.

• Preferred: Previous experience in cybersecurity, IAM, or security SaaS.

🏝️ Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships).

• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life.

• Voluntary Short/Long Term Disability Insurance.

• 401k (Roth/Traditional).

• A generous PTO plan that recognizes your commitment and seniority (including paid Bereavement/Jury Duty, etc).