Sales Engineer II

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Deliver technical sales assistance to Field Sales, Call Center, and Business Customer Care teams

• Facilitate customer discovery calls to uncover business needs, technical specifications, current challenges, and growth strategies

• Suggest appropriately-sized solutions tailored for small and medium-sized enterprises

• Offer technical advice to business owners, operators, and sales personnel throughout the sales journey

• Perform live and remote product presentations and demonstrations

• Convert technical features into understandable customer advantages and practical business outcomes

• Develop technical configurations and solution proposals for sales quotes

• Create customer use cases illustrating how Sparklight products address business challenges

• Educate sales and customer care teams on product functionality, positioning, discovery, and new offerings

• Produce sales enablement materials, technical documentation, and additional resources

• Collaborate with Sales, Product, Customer Care, Operations, and Project Management teams

• Identify further sales opportunities based on customer needs, operational requirements, and solution gaps

• Monitor recurring product or customer issues and escalate significant concerns

• Keep up-to-date with Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses

⛳️ Requirements

• Minimum of three years of experience in technical sales, telecommunications, networking, information technology, or customer-facing technical support

• Proficient in business connectivity and telephony, Wi-Fi technology and design strategies, and implementation

• Familiarity with business networking, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity

• Previous experience supporting or consulting with small and medium-sized businesses is preferred

• Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience

• Capability to obtain relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials

• Proficient in Microsoft 365 applications, including Excel, Visio, PowerPoint, and Teams

• Competence in creating technical documentation, basic solution diagrams, training materials, and customer-facing presentations

• Strong presentation, communication, and public-speaking abilities, including product demonstrations and technical training

• Ability to articulate technical concepts to customers and associates with varying levels of technical expertise

• Capability to evaluate customer needs, troubleshoot technical issues, and propose practical solutions

• Excellent organizational skills to manage multiple sales-support requests and priorities

• Creative thinking and flexibility in a dynamic sales and customer service setting

• Ability to work both independently and collaboratively across diverse teams

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your start date!

• Life insurance options (self, spouse, children)

• Paid leave (vacation, holidays, and personal/sick days)

• 401(k) plan with 100% company match from day one of employment, up to 5% of eligible compensation

• Group Legal plan with Identity Theft Protection

• Tuition reimbursement (up to $5,250 in the first year)

• Annual support for various community organizations across the U.S.

• Recognition and awards programs for associates

• Opportunities for advancement

• A collaborative work atmosphere

• FREE Cable One services for associates residing in a serviceable area

• Up to $50/month cell phone stipend

• Remote access to select premium channels