Sales Engineer

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Collaborate with Sales teams throughout the sales process, offering technical knowledge and guidance.

• Facilitate technical discovery sessions to comprehend customer needs, use cases, and business goals.

• Provide customized product demonstrations and technical presentations.

• Design comprehensive solutions across various technologies and domains.

• Create technical proposals that encompass solution architecture, integrations, implementation requirements, and associated risks.

• Assist in technical qualification and identify potential risks at the early stages of the sales process.

• Strategically position Trustonic solutions in relation to competitors and alternative technologies.

• Establish trusted technical relationships with customers, partners, and vendors within the APAC region.

• Simplify complex technical concepts into engaging discussions for both technical and non-technical audiences.

• Offer technical guidance and support throughout the sales journey, including handling objections and addressing technical inquiries.

• Influence and align stakeholders across Sales, Product, Engineering, and Delivery teams.

• Assist in customer meetings, industry conferences, technical forums, and events.

• Collaborate with Product and Professional Services to define delivery requirements and Proof of Concept opportunities.

• Ensure that technical requirements, solution designs, and risks are effectively communicated to Delivery teams.

• Guide customers during the transition from sales to implementation.

• Provide ongoing technical support throughout the customer lifecycle and aid in resolving complex challenges.

• Help minimize time-to-revenue by ensuring opportunities are well-qualified and technically prepared for delivery.

• Identify tools and processes that enhance customer engagement and internal efficiency.

• Investigate avenues to leverage AI and emerging technologies to enhance technical pre-sales activities.

• Relay customer insights and requirements to Product and other internal teams.

• Contribute to refining pre-sales processes, documentation, and operational methods.

• Travel approximately 25–40% across the APAC region for customer meetings, trade shows, and company events.

⛳️ Requirements

• Proven experience in Sales Engineering, Pre-Sales, Solutions Engineering, Technical Consulting, or a similar customer-facing technical role.

• Familiarity with the smartphone, mobile, telecoms, or SaaS ecosystem.

• Experience engaging with enterprise customers and managing complex technical relationships.

• Strong background in solution design and technical consulting.

• Experience with secure systems and technologies.

• In-depth knowledge of APIs, webhooks, and cloud-based architectures.

• Experience in a SaaS environment.

• Background with device manufacturers or the device manufacturing ecosystem is advantageous.

• Experience with device locking technologies is highly desirable.

• Exceptional skills in technical discovery, solution design, and consultative selling.

• Ability to create comprehensive solutions that integrate multiple technologies.

• Excellent presentation and product demonstration capabilities.

• Strong communication and stakeholder management skills, with the ability to clarify complex topics.

• Robust problem-solving skills combined with a practical and creative mindset.

• Capability to influence and drive progress across teams without direct authority.

• Highly organized, proactive, and adept at managing multiple priorities.

• Comfortable interacting with international customers, partners, and colleagues.

• Proficient in English, both written and spoken.

• Undergraduate degree or equivalent experience in Computer Science and Information Technology.

• Familiarity with first-party locking solutions like Samsung Knox Guard, Google DLC, or Transsion Paytrigger is a plus.

• Experience utilizing AI to create tools or enhance technical workflows would be beneficial.

• Familiarity with platforms such as Zendesk, Aha!, Confluence, or Notion would be advantageous.

• Knowledge of the telecoms industry or device manufacturing operations is desirable.

🏝️ Benefits

• A competitive base salary that reflects your expertise and contributions.

• A bonus scheme to share in our collective success.

• Private medical insurance for you from day one.

• Flexible remote working arrangements to suit your lifestyle.

• An unlimited open holiday policy—take the time you need, when you need it.

• Support for volunteering and causes that are important to you.

• Opportunities for professional development and career advancement.

• Exposure and engagement with global teams.

• A commitment to diversity, equity, and inclusion.

• A collaborative environment where your voice is valued and your wellbeing is prioritized.

• The opportunity to work on technology that promotes global economic inclusion and makes a meaningful difference in people’s lives.