Sales Engineer

This is a fully remote position, open to applicants in United Kingdom, +4 more countries.

📋 Description

• Manage the technical relationship with clients throughout the entire customer journey, from pre-sales exploration and proof of concept to onboarding, production deployment, adoption, and growth.

• Collaborate with the sales team to uncover growth potential within current accounts, including new use cases, additional devices, and the adoption of further Soracom services.

• Establish trusted relationships with the technical stakeholders of clients and serve as a technical advisor.

• Lead the technical discovery and solution design processes for both existing customers and prospects.

• Create and deliver tailored demonstrations, presentations, architectural discussions, and proofs of concept for customers.

• Assist clients during the technical onboarding process, conduct architecture reviews, and oversee production deployment.

• Work in tandem with internal support and engineering teams to address and resolve technical issues.

• Relay customer needs, recurring technical challenges, and opportunities for product enhancements to the Product and Engineering teams.

• Remain updated on IoT, telecommunications, cloud, networking, and associated technologies.

• Develop technical sales enablement materials, including demonstrations, videos, documentation, and training resources.

• Collect and document competitive intelligence and share technical insights to enhance Soracom's market positioning.

⛳️ Requirements

• Demonstrated experience in a Sales Engineer role or similar customer-facing technical positions (professional services, solutions architect, technical consultant, etc.).

• Proven success in selling complex SaaS solutions.

• Experience in at least one of the following areas: designing and developing products or solutions that involve both software and hardware; architecting, building, and operating production systems utilizing public cloud technologies and services such as AWS, Azure, or GCP; strong knowledge and hands-on experience with network infrastructure, including routing, switching, firewalls, TCP/IP, and related technologies.

• Capacity to build strong, enduring relationships with colleagues and clients.

• Ability to articulate and present complex technology concepts clearly and simply.

• Strong multi-tasking, troubleshooting, and problem-solving capabilities.

• Self-motivated and quick learner with a keen desire to continuously acquire new tools and technologies.

• Excellent written and verbal communication skills in English, alongside strong presentation abilities.

• Willingness to travel as necessary.

• Experience working remotely in a multicultural setting.

• Background in supporting customers through implementation, adoption, and growth.

• Professional experience in the IoT ecosystem (preferred).

• Cloud certification in AWS, Azure, or GCP (preferred).

• Experience assisting with RFP and RFI responses as part of a sales or technical sales process (preferred).

• Professional proficiency in French (preferred).

• Position is fully remote, with a base in the UK or Europe.

🏝️ Benefits

• Flexible work environment - work from anywhere you choose, as long as you have a reliable internet connection.

• Flexible working hours - optimize productivity and maintain work-life balance while accommodating customer needs and team collaboration.

• Technology budget - utilize the latest tools and leading AI platforms to foster innovation, learning, and optimal performance.

• Skills-based career advancement - progress based on impact, contribution, and performance rather than tenure.

• A genuinely rewarding culture - collaborate with exceptional individuals from around the globe who are leaders in their fields.