Sales Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Support the Sales team in achieving revenue targets by providing high-quality pre-sales technical assistance and presentations.

• Communicate the value of NETSCOUT solutions to potential customers.

• Serve as the product solution expert representing NETSCOUT.

• Collaborate with Account Managers and the Regional Director to formulate business and technical strategies.

• Assess prospect requirements and devise strategies to secure business.

• Aid Sales teams in making tactical sales decisions.

• Recognize significant events and business challenges, proposing effective solutions.

• Offer specialized technical support utilizing NETSCOUT best practices and available resources.

• Oversee technical initiatives for assigned accounts, fostering relationships across customer IT divisions.

• Document customer infrastructure, comprehend challenges, and identify potential projects.

• Support Sales teams in meeting financial objectives and accurately evaluating and forecasting opportunities.

• Develop and present proofs of concept and manage competitive bake-offs.

• Prepare and deliver presentations, both onsite and remotely, using WebEx or Meeting Place.

• Conduct pre-recorded or live product demonstrations.

• Facilitate whiteboard discussions, presenting NETSCOUT solutions to customers, resellers, and integrators.

• Investigate system usage scenarios with users to uncover upsell opportunities.

• Adapt to situations involving multiple integrators within a shared customer network.

• Travel within the designated territory and region.

⛳️ Requirements

• Over 8 years of experience as a pre-sales engineer, Network Support Engineer, Application Engineer, or in a pre-sales technical support role.

• At least 5 years of expertise in Network Observability, NPM, APM, and AIOPS.

• Experience collaborating with enterprise customers to comprehend technical challenges and requirements, effectively proposing suitable solutions.

• Demonstrated pre-sales success record for both personal and team achievements.

• Strong background in Networking and Applications is preferred.

• Familiarity with Linux and Windows operating systems.

• Cultural awareness and experience conducting business within the Region.

• Technical knowledge of Cisco routing, switching, gateways, and applications.

• Understanding of TCP/IP, SNMP, Netflow, and VoIP.

• Knowledge of LAN/WAN topologies, including MPLS, Frame, and ATM.

• Familiarity with trend analysis concepts.

• Understanding of Network Security concepts.

• Knowledge of network infrastructure concepts.

• Experience in network performance management.

• Understanding of fault/alert management concepts.

• Familiarity with Cyber Security concepts.

• Experience with operating systems, including Linux and NT.

• Knowledge of SDN/NFV and virtualization.

• Familiarity with Public/Private Cloud environments.

• Experience in responding to or creating RFI or RFPs.

• Completion of formal sales training focused on presales techniques is essential.

• Excellent verbal and written communication abilities.

• Strong organizational, time management, and multitasking skills.

• Self-driven and continuously seeking ways to enhance product and process.

• Bachelor's Degree in Computer Science or Software Engineering, or equivalent (preferred).

• MBA is preferred.

• Formal training in presentation skills.

• CCNA, CCNP, or CCIE certification is an advantage.

• Experience with HP/OV, IBM Tivoli, EMC SMARTS, ArcSight, Splunk, or ServiceNow is a plus.

• AI Operations or SOC experience is beneficial.

• Familiarity with nGenius products is a plus.

• Experience in conducting or participating in security audits is advantageous.

🏝️ Benefits

• Generous vacation package.

• Equity opportunities.

• Matching 401k plan.

• Tuition reimbursement.

• Attractive medical and dental coverage options.

• Domestic partner benefits.

• Health and Dependent Care spending accounts and Health Savings Account options.

• Life and Disability Benefits.

• Volunteer Time Off.

• Matching Charitable Gifts.

• Opportunities for professional development.

• Training and development programs for individuals, management, and leadership.