Sales Enablement Specialist

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Manage Mindtickle and other enablement platforms, including content, user access, assignments, and reporting.

• Ensure that enablement systems are well-organized, up-to-date, and user-friendly for the field team.

• Address access and content-related issues while providing support for the tools.

• Develop and implement role-specific onboarding programs for new Sales and GTM hires.

• Conduct onboarding sessions and support new hires throughout their ramp-up period.

• Train new employees on Salesforce, Mindtickle, Gong, and sales processes.

• Collaborate with subject matter experts from Sales, Product, and other departments for onboarding purposes.

• Update and maintain onboarding curricula and materials as products, tools, and processes change.

• Monitor new hire progress and readiness, alerting managers and enablement leadership to any gaps.

• Create and maintain reports on enablement participation, completion rates, and overall effectiveness.

• Convert Gong call analytics and field data into actionable insights regarding representative performance, messaging adoption, and skill deficiencies.

• Identify GTM support requirements and suggest appropriate enablement programs.

• Present reports and insights to Enablement and Sales leadership.

• Plan and execute sales enablement training sessions, workshops, and certification programs.

• Oversee program logistics, scheduling, communications, materials, and follow-up activities.

• Produce quick-reference guides, updates, and job aids.

• Collaborate across departments with Marketing, Product, and other stakeholders.

• Assist with calendars, budgets, program tracking, and gathering feedback.

⛳️ Requirements

• Minimum of 2 years of experience in sales enablement, sales operations, learning & development, or a similar role, preferably in the SaaS industry.

• Practical experience in administering a Learning Management System (LMS) or sales enablement platform, with a strong preference for Mindtickle.

• Proven experience in supporting or leading onboarding programs for a sales or GTM team, including live facilitation.

• Ability to create or analyze reports on enablement participation, completion, and program success.

• Knowledge of conversation intelligence platforms like Gong or similar, utilizing call data to generate coaching and enablement insights.

• Exceptional organizational and project management abilities.

• Experience in creating various types of content, such as documents, guides, and presentations.

• Strong communication skills and a customer-focused attitude.

• Capability to work collaboratively with Marketing, Product, and Sales leadership.

• Direct administration experience with Mindtickle and Gong or equivalent platforms is highly preferred.

• Experience in designing or facilitating live or virtual sales training sessions is strongly preferred.

• Familiarity with sales methodologies such as Command of the Message or similar frameworks is highly desirable.

• Proficiency with Excel, Google Sheets, Tableau, or Sigma for building enablement dashboards is strongly preferred.

• Experience with containerization, DevOps tools, or developer platforms is an advantage.

• Docker expertise is considered a significant plus.

• Must be legally authorized to work in the country of application.

• Docker does not provide visa sponsorship for this position.

🏝️ Benefits

• Designed for remote work; flexibility to work from home.

• Flexible work hours.

• Generous paid time off (PTO).

• Quarterly Whaleness Days.

• Year-end Whaleness break.

• Support for home office setup.

• Technology stipend amounting to US$100 net per month.

• Annual learning and development allowance for conferences, courses, certifications, and continued education.

• 16 weeks of paid parental leave after six months of employment.

• Equity offerings for all full-time employees.

• Comprehensive medical benefits.

• Retirement benefits.

• Paid holidays.

• Docker merchandise.