Sales Development Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Timely respond to assigned inquiries and reach out to potential members via phone, email, and text, utilizing approved messaging and outreach protocols.

• Verify law firm ownership, comprehend business challenges and objectives, and evaluate fit against qualification standards.

• Clarify the purpose and expectations of the 60-minute Diagnostic session.

• Address initial queries and scheduling concerns, engaging a New Member Specialist when deeper discussions are necessary.

• Schedule qualified owners into the approved calendar slots.

• Verify contact details, time zone, meeting specifics, and the participant's ability to attend the entire appointment.

• Follow up with interested prospects who have not yet booked an appointment.

• Manage assigned campaigns, events, outbound leads, and reactivation initiatives.

• Assist in appointment confirmations and preparation activities.

• Coordinate personal outreach alongside automated reminders and the designated New Member Specialist.

• Recover cancellations and missed appointments following the established protocol.

• Identify scheduling conflicts, facilitate rescheduling, and update follow-up strategies.

• Maintain precise GoHighLevel (GHL) records, including lead source, qualification details, contact preferences, outreach history, appointment status, and next steps.

• Provide a comprehensive handoff to the assigned New Member Specialist, covering goals, challenges, fit, and pertinent conversation history.

• Review outcomes with the Member Specialist Lead, engage in call coaching, and provide recurring questions and lead-quality feedback.

• Adhere to approved communication preferences and opt-out procedures.

⛳️ Requirements

• Proven experience in appointment setting, sales development, inside sales, or a similar customer-facing role, demonstrating effective outreach and follow-through.

• Clear and confident communication over the phone.

• Strong listening abilities and the capacity to establish rapport with law firm owners.

• Capability to ask targeted qualification questions, manage initial objections, and accurately explain the next steps.

• Experience utilizing a CRM to document conversations, oversee follow-ups, and keep reliable records.

• Excellent organization and attention to detail when handling contacts, calendars, time zones, and handoffs.

• Comfort in working towards measurable goals, accepting feedback on calls, and implementing coaching advice.

• Preferred: Direct experience with GoHighLevel.

• Preferred: Appointment setting for B2B services, memberships, coaching, or advisory programs.

• Preferred: Engagements with law firm owners.

• Preferred: Follow-up experience with webinars or events.

• Preferred: Experience in coordinating outreach using automated email and text sequences.

🏝️ Benefits

• Opportunity for remote work within a specified location.

• Full-time employment.