Sales Development Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively engage potential customers through phone calls, emails, text messages, and web chat to explain the Frontline Wildfire Defense system and respond to inquiries.

• Conduct up to 10 consultations each day to educate customers, identify their needs, and secure their commitment to advance in the sales process.

• Assess leads using established criteria and arrange appointments with the field sales team.

• Manage and nurture active, dormant, and cold leads through regular outreach and tailored communication.

• Adhere to follow-up service level agreements (SLAs) for engaging new leads.

• Collaborate with field sales representatives to ensure seamless and professional transitions for customers.

• Provide insights to sales leadership and the field team regarding lead quality, customer trends, and opportunities for process enhancements.

• Monitor activities, document lead status, and update customer information within Zoho CRM.

• Meet or surpass performance metrics, including consultations, appointments set, lead conversion rates, and response times.

• Acquire knowledge of wildfire risk mitigation, home protection systems, and Frontline’s product offerings.

⛳️ Requirements

• 1–3 years of experience in sales development, inside sales, or a customer-facing role (preferably in technology, home services, or related industries).

• Excellent communication skills across phone, email, and text; capable of quickly establishing trust and credibility.

• Highly organized and disciplined, with the ability to manage multiple leads, tasks, and follow-ups concurrently.

• Comfortable utilizing sales tools and CRMs (experience with Zoho preferred).

• Resilient, goal-focused, and driven by achieving and exceeding performance targets.

• Ability to adapt to a fast-paced, dynamic environment and contribute to process enhancements.

• Candidates must reside in the PST time zone and have flexible availability for some weekend and after-hours work.

• Successful completion of comprehensive background checks, typically covering the past 7–10 years, including employment and education verification.

🏝️ Benefits

• Quarterly Performance Bonuses

• Company-provided cell phone and laptop

• Medical, Dental, and Vision Insurance

• 401(k) retirement plan

• Flexible time off + 14 paid holidays (including your birthday!)

• Work-from-home stipend to support your remote setup

• Remote-first work environment, promoting work-life balance and autonomy

• Company-provided equipment

• Join a high-performing, mission-driven team engaged in meaningful work

• And much more!