Sales Development Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct high-volume outbound prospecting through cold calls, cold emails, and multi-touch sequences on LinkedIn.

• Address inbound demo requests, content downloads, webinar registrants, trade show participants, and live chat interactions within agreed SLAs.

• Utilize tools such as ZoomInfo, NationGraph, Starbridge, Pursuit, and similar platforms to identify active agencies, map buying committees, uncover trigger events, and customize outreach.

• Interact with prospects in real-time using Qualified live chat and appropriately route serious buyers.

• Assess prospects based on their role, agency size, existing systems, pain points, suitability, urgency, and decision-making authority.

• Schedule qualified meetings for Account Executives and transfer genuine opportunities.

• Collaborate with Account Executives on territory plans, target account lists, prospect intelligence, and regional prospecting strategies.

• Provide feedback on lead quality, campaign signals, and prospect language to the Marketing team.

• Keep up-to-date activity logs, account notes, lead statuses, and opportunity context in Salesforce; utilize HubSpot for sequencing and tracking engagement.

• Achieve or surpass KPIs related to outbound activity, inbound response times, meetings booked, and contributions to the pipeline.

• Maintain a solid understanding of the Fire and EMS market, including key players, funding sources, buying cycles, and operational challenges.

⛳️ Requirements

• Minimum of 2 years of sales development experience in a SaaS or similar B2B environment, with a proven track record of generating meetings and building a pipeline.

• Demonstrated cold-calling experience and capability to manage objections from senior decision-makers.

• Consistency and resilience in achieving activity targets.

• Excellent written and verbal communication skills.

• Ability to handle both outbound and inbound sales processes effectively.

• Proficiency in using Salesforce and HubSpot for pipeline management, sequencing, and tracking engagement.

• Experience with sales intelligence and prospecting tools like ZoomInfo, NationGraph, Starbridge, Pursuit, or similar platforms.

• Familiarity with live chat tools such as Qualified is advantageous; training will be provided.

• Self-motivated with the ability to independently manage a sales pipeline.

• Strong organizational and time-management abilities.

• Knowledge of Fire, EMS, or public safety operations is a plus but not mandatory.

• Must be legally authorized to work for any employer in the United States.

• Must pass a criminal background check successfully.

• Must complete I-9 employment authorization verification; the employer participates in E-Verify.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• FSA/HSA options.

• 401(k) plan.

• Flexible PTO.

• Fully remote work environment.

• Technology stipend.

• Opportunities for career advancement.

• Additional benefits and perks.

• Reasonable accommodations during the interview process and employment.

• Commission eligibility (incentive compensation).