Sales Development Manager – Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process, ramp-up, and continuous skills training for both new and existing agents across various sales verticals.

• Collaborate with sales and product leaders to develop, test, and enhance sales scripts.

• Train agents on modifications to scripts and reinforce compliance through live coaching sessions.

• Create and manage the onboarding curriculum and ramp process for newly hired agents.

• Conduct remedial training for representatives who are underperforming.

• Implement coaching programs designed in partnership with the Head of Sales Development & Training.

• Utilize AI transcription analysis and script adherence tools to pinpoint coaching opportunities.

• Convert AI call insights into effective training content and live coaching sessions.

• Design and execute structured pilots and A/B script testing.

• Provide training updates as scripts evolve and collect feedback from the sales floor.

• Develop and present manager enablement programs while training managers on the Ethos Management Philosophy.

• Incorporate sales floor feedback into planning with Sales Development & Training and Product teams.

• Transform product and script modifications into training content that can be delivered effectively.

⛳️ Requirements

• Previous experience in delivering or developing sales training/enablement programs, preferably in a fast-paced, script-driven, or regulated sales environment.

• Proven track record of creating training content and materials.

• Capability to form hypotheses, test scripts and training, measure outcomes, and iterate on results.

• Highly self-sufficient, requiring minimal supervision.

• Comfortable facilitating, coaching, and engaging agents in both physical and virtual environments.

• Ability to collaborate closely with sales leaders and the Head of Sales Development & Training.

• Eligibility to work in the United States, as specified by the Remote US location and US national salary range.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• US benefits details available at https://www.ethoslife.com/careers/

• Equal opportunity workplace

• Consideration of qualified applicants with arrest and conviction records under the SF Fair Chance Ordinance