Sales & Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Facilitate the onboarding process for new UK customers through setup and training until they achieve value from foodforecast.

• Act as the primary UK liaison for customers and partners.

• Cultivate and sustain customer relationships.

• Convert trial users into paying clients.

• Recognize opportunities to enhance existing accounts.

• Develop the sales pipeline utilizing targeted data via email, phone, and networking.

• Collaborate with the UK lead to finalize deals.

• Participate in UK industry events alongside the UK lead.

• Represent foodforecast within the UK market.

• Relay customer and market insights to the team in Cologne.

• Assist in product and company strategy improvements.

⛳️ Requirements

• Proven experience in customer success, account management, or B2B sales, preferably with a SaaS product.

• A background in hospitality, food service, or food retail is highly advantageous.

• Understanding of the operational dynamics within hospitality, food service, or food retail sectors.

• Proficient in customer management and actively seeking out new clients, including via phone outreach.

• Strong communication and relationship-building abilities.

• Proficient in English at a C2 level.

• Well-organized and self-driven.

• Comfortable working remotely as part of an international team.

• Residing in the UK.

• Authorized to work in the UK.

• Willing to travel for industry events and training in Cologne.

🏝️ Benefits

• Comprehensive onboarding process featuring customer meetings, a dedicated CSM buddy, and a training week with the team in Cologne.

• Outstanding opportunities for professional development.

• Flexible working hours.

• Option to work remotely.

• Supportive arrangements for parents.

• Autonomy to actively influence personal projects.

• International, closely-knit team atmosphere.