Sales Coordinator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee daily sales support functions for designated accounts, initiatives, and operational processes.

• Handle requests from a shared inbox and Salesforce queue, addressing inquiries from customers and the sales team.

• Assist with customer onboarding, audits, reporting requests, account management, and various operational tasks.

• Evaluate reports and transaction challenges, identify root causes, and direct corrective actions to internal teams.

• Work collaboratively with sales, shared services, operations, IT, suppliers, external partners, and customers to address account, data, system, enrollment, and compliance challenges.

• Track customer account health and program effectiveness.

• Develop and maintain process documentation, work instructions, reporting outputs, and support materials.

• Communicate and provide updates to internal stakeholders and customers, including participating in and ultimately leading customer calls.

• Recognize inefficiencies and propose scalable process improvements.

• Support training, knowledge transfer, and ongoing assistance for internal users regarding systems, processes, and program requirements.

⛳️ Requirements

• Background in sales operations, business operations, program coordination, customer support, supply chain support, or a similar area.

• Proficient working knowledge of Salesforce.

• Intermediate to advanced skills in Excel, with the capability to review, interpret, and analyze reports.

• Familiarity with Smartsheet is advantageous.

• Strong analytical abilities to identify discrepancies, investigate problems, and support sound business decisions.

• Exceptional written and verbal communication skills, with confidence in direct communication with customers and leading calls when necessary.

• Excellent organizational capabilities and attention to detail, with the ability to juggle multiple priorities and deadlines.

• Experience in supporting administrative processes such as onboarding, audits, reporting, and account maintenance.

• Ability to collaborate across functions and cultivate effective relationships with both internal stakeholders and external partners.

• Basic comprehension of GPOs and health licensing requirements is favored.

• Experience in pharmaceuticals, healthcare, logistics, or other regulated sectors is beneficial but not mandatory.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.