Sales Compensation Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage the daily compensation question queue, identifying missing deals, correcting targets, and addressing headcount and revenue discrepancies.

• Directly resolve compensation issues when feasible and refer others to Systems, Analytics, or Accounting with the necessary supporting documentation.

• Follow up with employees who have raised inquiries about compensation.

• Conduct monthly turnover for sales compensation trackers, which includes creating each month's data, refreshing rosters, and loading targets, multipliers, and accelerator thresholds.

• Ensure the accuracy of formulas and roll-ups before they are accessed by managers and representatives.

• Monitor automated daily data-health alerts and investigate any warnings or failures to determine their root cause.

• Confirm fixes after subsequent data refreshes.

• Explore Salesforce data issues that impact compensation credit, such as duplicate records, wiped dates, and incorrectly coded fields.

• File and track system tickets while maintaining a log of defect patterns.

• Implement mid-month roster changes, including prorated targets for exits, transfers, promotions, return from leave, and time off.

• Manage representative self-service tools like payout calculators, deal-status lookups, and chatbots.

• Identify and correct inaccurate responses from AI tools.

⛳️ Requirements

• A minimum of 2 years in a recurring, accuracy-focused operations role such as commissions or incentive operations, payroll, billing or revenue operations, finance operations, or similar tasks that involve reconciliation.

• Proven experience managing a high-volume request queue or ticket intake with specific response-time expectations.

• Regular utilization of AI tools such as Claude, ChatGPT, Gemini, Copilot, or similar for analysis, formula creation, lookups, and drafting.

• Hands-on experience with large, formula-intensive Google Sheets or Excel spreadsheets, including debugging models created by others.

• Proven capability in reconciling data between a CRM or system of record and a downstream report, along with the ability to explain discrepancies.

• Experience working remotely with teams across different time zones, with a focus on written communication.

• Direct experience in sales commission or variable pay administration is a plus.

• Experience in building a simple AI workflow or automation is an advantage.

• Familiarity with SQL or AI-assisted SQL against a data warehouse is a plus.

• Experience in writing or revising standard operating procedures is beneficial.

• Must be a resident of the Philippines.

• Availability and comfort in working Eastern Time Zone hours are essential.

🏝️ Benefits

• Distributed remote team.

• Equal opportunity and inclusive work environment.