Sales Associate

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Assist the Regional Sales Director and Executive Area Managers in the planning, coordination, and execution of sales activities.

• Act as a primary contact for customers, addressing inquiries and resolving issues in a timely manner.

• Coordinate follow-up communications to enhance customer satisfaction and support sales initiatives.

• Maintain precise records of sales activities, customer interactions, and accounts within the CRM system.

• Implement best practices for effective targeting and reimbursement processes.

• Contribute to market research and competitor analysis efforts.

• Collect customer feedback to inform sales and product development teams.

• Organize and lead product demonstrations, trade shows, and training sessions.

• Prepare sales reports, presentations, materials, forecasts, and performance opportunities for the Executive Area Manager.

• Manage scheduling, travel arrangements, and event planning activities.

• Prepare event materials and equipment, and present approved corporate literature, scientific data, and claims.

• Develop a comprehensive understanding of ETS skin substitute products and services.

• Build and nurture relationships with healthcare decision-makers and influencers.

• Enter and monitor orders, resolve discrepancies, and ensure timely deliveries.

• Keep track of wound-care market trends, competitor activities, and advancements.

• Share insights and opportunity areas from the marketplace with the ETS team.

• Ensure adherence to company policies, travel/expense guidelines, ethical standards, and legal regulations.

⛳️ Requirements

• BS/BA in business, healthcare, or a related field, or equivalent experience is required.

• 1–2 years of experience in sales support, customer service, or administrative roles, preferably within healthcare or medical devices.

• 1–2 years of experience in medical devices, biotechnology, or tissue biologics is preferred.

• Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable.

• Familiarity with supporting field sales teams, organizing events, and scheduling is advantageous.

• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.

• Experience with CRM systems such as Dynamics, Salesforce, or similar platforms.

• Comfortable using Microsoft Teams for meetings and presentations.

• Valid driver's license and dependable transportation for occasional travel.

• Willingness to travel or work outside standard business hours as needed.

• Previous experience in startup and medium-sized companies is a plus.

🏝️ Benefits

• Equal access to employment opportunities.

• Diverse and inclusive workplace culture.

• Employer participation in E-Verify to confirm employment eligibility post-hire.