Sales and Operations Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the sales process for both renewals and the acquisition of new customers.

• Ensure accurate tracking of renewals using HubSpot and Stripe.

• Engage in proactive outreach, negotiate with customers, and ensure timely renewals.

• Collaborate with SRI Finance and Legal departments on contracts, invoicing, and compliance matters.

• Provide an exceptional customer experience through effective communication and dependable follow-through.

• Keep detailed records of sales activities, forecasts, and interactions with customers.

• Assist with customer support tasks, including recovery of lost account credentials.

• Generate regular reports on renewals, pipeline status, and essential sales metrics.

⛳️ Requirements

• 2 to 5 years of experience in sales operations or customer support, particularly with finance and purchasing teams.

• Candidates must be U.S. Citizens or Permanent Residents.

• Proficiency in using HubSpot is essential.

• Familiarity with MS Office Tools.

• Ability to work with scientific customers and convert their requirements into actionable sales insights.

• A degree in Biology or a related field is advantageous but not mandatory.

• Experience with Google Analytics is preferred.

• Knowledge of BioCyc/Pathway Tools and fundamental bioinformatics concepts is desirable.

🏝️ Benefits

• Pay for Outstanding Performance program may be applicable.

• Annual Performance-Based Compensation program may be implemented.

• Competitive benefits package offered.

• Background checks will be conducted for candidates receiving a conditional offer.

• We are an Equal Opportunity Employer committed to an inclusive workplace.