Sales and Marketing Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee, categorize, organize, and refresh media assets within Canto DAM.

• Monitor and engage with social media interactions through Sprout Social.

• Create captions, posts, and digital content; assist in social media planning, scheduling, and managing content calendars.

• Support various marketing initiatives, including campaigns, promotions, email communications, presentations, private journey pitch decks, and collateral materials.

• Aid in photo/video editing, research, reporting, vendor coordination, and maintaining brand consistency.

• Manage website content, including seasonal pricing updates and merchandise inventory/descriptions.

• Coordinate post-reservation guest onboarding alongside the Guest Services Manager.

• Utilize HubSpot CRM and Arrows to oversee onboarding workflows, guest records, forms, and follow-up activities.

• Communicate with confirmed guests regarding pre-arrival requirements, travel documentation, and logistical arrangements.

• Assist with travel logistics, including flights, clothing rentals, accommodations in Yellowknife, activities, and additional services.

• Track outstanding information and deadlines; prepare and distribute guest documents and pre-departure communications.

• Collaborate with Sales, Guest Services, Operations, and external providers to ensure accurate handoffs and a seamless guest experience.

• Support merchandise programs and online stores for Arctic Kingdom and Blachford Lodge.

• Maintain product listings, descriptions, pricing, orders, and inventory coordination; liaise with suppliers and fulfillment partners.

• Assist with the administration of wholesale equipment sales, including quotations, order processing, product information, documentation, and customer inquiries.

• Support guest add-ons and ancillary offerings, reporting, and process enhancements.

• Manage competing deadlines while ensuring accurate record-keeping and task tracking.

• Collaborate with functional managers to address workload, status, seasonal peaks, and operational priorities.

• Assist with special projects and continuous improvements in workflow, guest communication, and internal coordination.

⛳️ Requirements

• A minimum of 3 years of experience in marketing, sales coordination, guest services, hospitality, tourism, or a related sector.

• Exceptional written and verbal communication skills, customer service abilities, organization, and attention to detail.

• Capability to manage multiple priorities independently and collaborate effectively within a remote, cross-functional team.

• Experience with CRM systems such as HubSpot.

• Familiarity with onboarding tools like Arrows is a plus.

• Preferred experience with social media management tools such as Sprout Social and digital asset management systems like Canto.

• Experience in content creation, email marketing, e-commerce, online store management, inventory, or order processing is advantageous.

🏝️ Benefits

• Permanent full-time employment.

• Remote work arrangement.