Sales and Client Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Drive new business growth and enhance client retention for Sibylline’s intelligence platform.

• Develop a pipeline of prospective clients throughout the UK and Europe.

• Oversee a portfolio of current accounts.

• Represent Sibylline at various industry events.

• Generate fresh leads through outreach initiatives, networking, and follow-ups after events.

• Conduct discovery discussions and demonstrate product capabilities.

• Understand the intelligence needs of prospects and showcase how the platform satisfies those needs.

• Prepare and price proposals with assistance from senior colleagues.

• Participate in and help staff at industry events, conferences, and exhibitions in the UK and occasionally internationally.

• Serve as the primary point of contact for existing platform clients.

• Support onboarding processes and promote platform adoption across client teams.

• Manage renewals and identify opportunities for account expansion.

• Assist in the preparation and administration of client contracts and order forms.

• Gather client feedback and feature requests for the product team.

• Maintain precise CRM records of client activities, pipeline, and forecasts.

• Perform additional duties as assigned.

⛳️ Requirements

• Exceptional written and spoken English proficiency.

• Strong, demonstrable interest in security and intelligence sectors.

• Ability to perform under pressure and exhibit leadership when necessary.

• Capability to collaborate effectively within teams.

• High attention to detail.

• Motivated and inquisitive self-starter who can work with increasing levels of independence.

• Outstanding written and verbal communication skills, including the confidence to present and build rapport with clients.

• Organized, methodical, and detail-oriented, with excellent time management and prioritization abilities.

• Proficient in managing sensitive client information with confidentiality.

• Strong interpersonal and relationship-building capabilities.

• Comfortable learning and demonstrating software products.

• Genuine interest in geopolitics, security, and global affairs.

• Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Dynamics.

• Bachelor’s degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field; or equivalent professional experience.

• 1 to 3 years of experience in sales, business development, account management, or a client-facing role.

• Experience in selling software or subscription (SaaS) products is an advantage.

• Exposure to the security, intelligence, risk, or defense sector is desirable but not essential.

• Willingness to travel within the UK and internationally as needed.

• Right to work in the United Kingdom.

• A secondary language, such as Spanish or German, is desirable.

🏝️ Benefits

• Comprehensive support and guidance from the global team.

• Structured training on the platform and services offered.

• Continuous professional development opportunities.

• Potential for career advancement.

• Exposure to high-profile clients and challenging projects.