Sales Advisor

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver outstanding customer service and assist customers throughout their store and OMNI experience.

• Initiate conversations with customers and provide insights on fashion, trends, and product recommendations.

• Actively promote and sell H&M merchandise.

• Advocate for the Hello Member customer loyalty app and in-store sustainability efforts.

• Aid in commercial and operational strategies to achieve sales objectives.

• Stay informed about fashion trends, styles, brands, products, competitors, and influencers.

• Share knowledge related to products, fashion, service, and store operations with both customers and team members.

• Adhere to store protocols, routines, and legal standards.

• Engage in onboarding, training, and professional development programs.

• Manage the garment lifecycle, which includes unpacking, restocking, steaming, and garment maintenance.

• Operate the fitting rooms and checkout areas.

• Ensure sales floors, back of house, and stockrooms are clean and organized.

• Assist in garment presentation and maintain merchandise displays in alignment with visual and commercial standards.

• Restock sales floor inventory as needed.

• Maintain in-store OMNI services and technology tools, such as the Instore Care App, Click & Collect, and Smart Store.

• Support the store's opening and closing procedures.

• Comply with health and safety regulations.

⛳️ Requirements

• Proven sales experience in a fast-paced and collaborative setting.

• Background in customer service within the fashion, retail, or related industries.

• Strong passion for fashion and H&M products.

• Customer-centric mindset and enthusiasm for delivering an exceptional experience.

• Possess strong communication skills, creativity, curiosity, motivation, flexibility, decisiveness, and a proactive approach.

• Capability to thrive in a collaborative and dynamic environment.

• Ability to adhere to store protocols, routines, and legal standards.

• Proficient in executing garment care, presentation, replenishment, fitting room, checkout, and store operations tasks.

• Commitment to following health and safety guidelines and legal requirements.

🏝️ Benefits

• Comprehensive health insurance coverage.

• Wellness and family support initiatives.

• Retirement plan with company matching.

• Paid leave programs.

• Paid time off, including a designated community day.

• Employee discount at H&M, & Other Stories, and COS.

• Staff discount card applicable for H&M Group brands both in-store and online.

• Participation in the H&M Incentive Program (HIP).

• Extensive opportunities for professional development.

• Access to Colleague Resource Groups (CRGs).

• Opportunities for career advancement through a global talent network.

• Reasonable accommodations provided for applicants with disabilities.