Sales Administrative Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Monitor leads in the documentation stage on a daily basis

• Ensure that no customers go unanswered by maintaining a clear chat queue

• Initiate contact with new leads, particularly when automatic message delivery fails

• Prioritize the collection of GOV.br passwords or assist in restoring access to INSS

• Guide customers through the processes of password recovery, facial verification, and account unlocking

• Verify that access has been properly shared before forwarding the case

• Reach out to customers who did not respond to the initial outreach

• Document interactions and contact attempts in the CRM system

• Ensure consistent follow-up with leads

• Update the lead status to “Access Granted” within the CRM

• Inform the designated Analyst once access has been confirmed

• Finalize activities after the formal transfer of the case

⛳️ Requirements

• Availability to work on Saturdays

• Must possess personal equipment for remote work (computer, stable internet connection, headset, etc.)

• Excellent communication skills and the ability to convey information clearly while assisting customers

• Strong organizational skills and attention to detail

• Proactive mindset in addressing unresolved issues and facilitating processes

• Experience in customer service is an advantage

• Technical education or vocational training is preferred

🏝️ Benefits

• Birthday Gift Card

• MediQuo

• Health insurance

• Dental insurance

• Birthday day off

• Remote work

• TotalPass

• Flexible Benefits Card