Administrative Assistant – Appeals Specialist

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee and monitor all tasks related to appeals from the start to resolution.

• Perform regular and professional follow-ups through phone and email with both internal teams and external stakeholders.

• Ensure that deadlines are adhered to by maintaining organized tracking and escalating issues in a timely manner when necessary.

• Diligently record communications and updates within the firm's systems.

• Keep appeal status reports and logs updated using Excel and internal software applications.

• Work autonomously while remaining approachable and accountable to leadership.

⛳️ Requirements

• Outstanding follow-up and organizational abilities.

• Excellent phone communication skills and a willingness to make frequent outbound calls.

• Demonstrated capability to work remotely with a high degree of accountability and minimal supervision.

• Proficient in navigating Excel and adapting to new software efficiently.

• Keen attention to detail along with strong time management skills.

• Previous experience in positions demanding high-volume follow-up, tracking, or case/status management.

• Background in administrative, operations, insurance, healthcare, collections, or compliance fields is advantageous.

• Familiarity with spreadsheets or tracking tools for managing workflows.

• Prior experience in a law firm is not necessary.

• No legal experience is required; comprehensive training will be provided.

🏝️ Benefits

• Comprehensive training provided.

• Remote work setting with defined expectations and support.

• Opportunities for career advancement within a litigation-focused legal team.

• Hourly compensation based on experience and qualifications.

• Annual performance evaluations with the potential for salary increases.

• Flexible working hours.

• Medical Insurance through Cigna Healthcare; various plans available with partial firm contribution for the employee.

• Complimentary outpatient mental health services with no copays.

• Optional Dental & Vision Insurance.

• Optional Voluntary Life and Disability Insurance.

• Optional Voluntary Accident Insurance.

• Optional Critical Illness Insurance.

• Optional Cancer Insurance.

• Optional Hospitalization Insurance.

• Optional Health Savings Account.

• Optional Flexible Spending Account.

• 401k plan eligibility after one calendar year of employment.

• Paid time off (PTO).