Sales Account Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Drive customer retention, strategic growth, and account expansion within a designated portfolio of higher education partners.

• Manage relationships at the executive level with CIOs, Vice Presidents, Deans, and other key stakeholders.

• Develop and implement multi-year account strategies for a portfolio comprising over 30 higher education institutions.

• Identify opportunities for upselling, cross-selling, and increasing platform adoption to enhance ARR and pipeline.

• Lead negotiations for contracts, renewals, and expansion agreements.

• Oversee the complete commercial lifecycle while proactively addressing churn risk.

• Present value-driven presentations and customized platform demonstrations that align with institutional objectives and ROI metrics.

• Facilitate cross-functional collaboration among Customer Success, Product, Solutions Architecture, and Leadership teams.

• Maintain accurate, data-driven pipeline management and quarterly sales plans using Salesforce.

• Collaborate with Customer Success, Product, and IT teams to identify, prioritize, and resolve technical support challenges.

⛳️ Requirements

• A minimum of 5 years of experience in Enterprise SaaS Sales / Account Management is required.

• Demonstrated success in managing complex B2B or EdTech accounts.

• Expertise in value-based or consultative sales methodologies, including MEDDPICC, Challenger, Consultative, GAP, or Solution Selling.

• Highly adept in contract negotiation, account planning, risk mitigation, and navigating intricate procurement/budget cycles in higher education.

• Proficient with Salesforce, AI Tools, and advanced sales engagement platforms.

• A numbers-driven approach with measurable accountability for activity and time management.

• A prospecting-first mindset; responsible for developing and closing a cross-sell pipeline.

• Experience in higher education technology sales to C-suite stakeholders is strongly preferred.

• A proven track record of exceeding quota targets in retention and revenue growth roles.

• Experience managing a portfolio of over 30 higher education institutions.

• Willingness to travel occasionally for important client business reviews, executive briefings, and industry conferences.

• Startup experience is preferred.

• Preference for candidates located in the Greater Denver, CO area (hybrid/remote options available).

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Flexible Spending Account (FSA) or Health Savings Account (HSA).

• Life Insurance.

• Unlimited Paid Time Off (PTO).

• Parental Leave.

• 401(k) plan.

• Company Match.

• Student Loan Reimbursement program.

• Home Office Stipend.

• Employee Assistance Program (EAP).

• Mental health resources.