Partner Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee ServiceNow relationships with the Partner Ecosystem throughout the AMS region

• Cultivate and support organizations within the ServiceNow Partner ecosystem

• Motivate existing ServiceNow Partners to enhance and grow their ServiceNow practice

• Establish partner practices through the development of business plans, account strategies, partner expectation management, and focusing on industry, regional, and product needs

• Strategize for partner achievement target agreements, capacity planning, growth investments, and points earning roadmaps

• Manage ecosystem readiness assessments, milestone achievements, roadmap sessions, evaluations, tiering progress, acquisition goals, health analyses, and metrics reporting

• Propel ecosystem governance via communication, execution plans, reporting, dashboards, and global interlocks

• Create Standard Operating Procedures, including Business Planning Guides and Enablement Journeys

• Mentor partners through remote and face-to-face interactions

• Convey partner program requirements and advantages

• Oversee the daily operations of the partner ecosystem

• Collaborate with Partner Operations and Partner Enablement on reporting and best practices

• Conduct quarterly and bi-annual business evaluations

• Develop partner business cases and program roadmaps

• Clearly define investment areas required to enter and advance through the partner program

• Execute remediation plans

• Manage the partner portal and other relevant systems

• Aim for partner revenue objectives through collaboration and subcontracting

• Engage in marketing events

• Travel approximately 10%

⛳️ Requirements

• Experience in utilizing or thoughtfully considering how to incorporate AI into work processes, decision-making, or problem-solving

• Minimum of 5 years of previous experience in sales, marketing, or Channel and Alliance partnership management

• Capability to operate within a true 'east-west' operating model involving both direct and dotted line team members

• Commitment to measuring and communicating progress towards achieving targeted outcomes, while identifying challenges and associated remediation strategies

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• Employee Stock Purchase Plan (ESPP)

• Matching donations

• Flexible time away plan

• Family leave programs