Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee an assigned portfolio of client accounts and provide guidance on operational and service-related issues.

• Engage in organization-wide initiatives aimed at enhancing processes that support customer service and strategic goals.

• Partner with both internal and external stakeholders to develop strategies for growth, retention, client relationships, and overall satisfaction.

• Build and sustain strong relationships with clients, partners, brokers, and consultants.

• Act as the primary point of contact for service, ensuring client satisfaction and retention.

• Promote programs, products, and services to encourage account adoption.

• Lead marketing initiatives related to clients.

• Craft and oversee account plans that include strategic objectives, communication, growth, and retention strategies.

• Remain informed about compliance-related state and federal regulations and mandates.

• Participate in significant client meetings and events, whether in-person or virtual.

• Oversee the implementation of client accounts in accordance with specified requirements and performance standards.

• Address custom client needs in collaboration with internal and external partners.

• Handle client contracts, compliance activities, evidence of coverage, and summary plan descriptions.

• Manage communication strategies and collateral deployment for clients and members.

• Compile and disseminate reports.

• Interpret reporting requirements and tailor reports for clients.

• Monitor client accounts for potential issues, escalate concerns as needed, and drive toward effective solutions.

⛳️ Requirements

• Bachelor's degree in Business Administration or a related field, or equivalent experience.

• Minimum of 2 years in account management and/or client service roles.

• Strong interpersonal and communication skills with the capacity to influence both internal and external partners.

• Experience in participating in client-focused project teams.

• Proven ability to manage multiple simultaneous account implementations, as well as client, broker, and consultant requests.

• Capability to develop and maintain a comprehensive understanding of business objectives, products, services, processes, competitive landscape, and overall business environment.

• Demonstrated ability to adapt swiftly to change and work effectively in an agile environment.

• Strong problem identification and resolution skills.

• Familiarity with insurance platform technologies.

• For remote positions, active participation in virtual environments, including maintaining a visible presence during meetings.

🏝️ Benefits

• Potential bonuses and commissions may be included in the compensation package.

• VSP Vision benefits (specific benefits linked in posting).

• Equal opportunity employer.

• Drug-free workplace.

• Pre-employment substance abuse testing.