Sales Account Manager, SMB

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Sustain a robust daily and weekly outreach initiative to oversee a portfolio of no fewer than 45 SMB customer accounts.

• Achieve Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) objectives.

• Oversee complete renewal processes for designated SMB higher education institutions.

• Pinpoint and finalize expansion opportunities by cross-selling Pathify features, add-ons, and modules.

• Collaborate with Customer Success and Support teams to route, monitor, and resolve technical support concerns.

• Conduct regular account check-ins and frequent product discovery conversations.

• Monitor KPIs, including call/email volumes, demo completion rates, pipeline velocity, and renewal timelines.

• Provide value-driven demonstrations of Pathify functionalities customized to meet SMB client requirements.

• Keep real-time records in the CRM, including renewal statuses and upsell pipeline updates.

• Investigate Higher Education and Technology trends to unearth sales opportunities.

• Daily updates of pipeline metrics are essential.

• Maintain an in-depth understanding of the Pathify platform and its valuable use cases.

• Execute other responsibilities as assigned.

⛳️ Requirements

• 2-3 years of experience in account management within a SaaS environment, or comparable experience in a similar position.

• Proven track record of consistently exceeding quota expectations in a similar role.

• Willingness to travel occasionally.

• High-energy, activity-oriented mindset coupled with excellent organizational and time management abilities.

• Capacity to exercise initiative and independent judgment effectively while making swift decisions.

• Ability to quickly master technology.

• Eagerness to inspire colleagues and teams to collaborate towards shared sales objectives and strategies.

• Comfort with measurable metrics, daily call/activity expectations, and ambitious retention goals.

• Entrepreneurial spirit, intellectual curiosity, and persuasive confidence.

• Commitment to continuous learning and improvement.

• Traits of trust, positivity, patience, and a desire to learn while having fun.

• Proficient in using standard office equipment, computer software, including word processing, database management, spreadsheet applications, and email.

• Experience in higher education technology is a plus.

• Experience in a start-up environment is advantageous.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Flexible Spending Account (FSA) or Health Savings Account (HSA).

• Life Insurance.

• Unlimited Paid Time Off (PTO).

• Parental Leave.

• 401(k) plan.

• Company Match.

• Student Loan Reimbursement program.

• Home Office Stipend.

• Employee Assistance Program (EAP).

• Mental health resources.