Sales Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and enhance relationships with the largest customer accounts.

• Oversee intricate enterprise renewals.

• Identify and secure opportunities for growth and upselling.

• Collaborate with executive stakeholders to optimize customer value from Punchh.

• Direct the comprehensive renewal strategy for a portfolio of customers.

• Negotiate complex agreements while maximizing long-term growth of accounts.

• Meet and surpass retention, renewal, and expansion goals.

• Establish trusted relationships with executive stakeholders.

• Provide guidance to customers on loyalty, marketing, and customer engagement strategies.

• Align Punchh solutions with the evolving goals and priorities of customers.

• Collaborate with Sales Engineering, Marketing, Product, Customer Success, and Finance teams.

• Utilize customer data, usage trends, and market intelligence to shape account strategy.

• Keep track of industry trends and competitive activities.

⛳️ Requirements

• 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS setting is required.

• Experience in restaurant, hospitality, or QSR software or technology is essential.

• Familiarity with loyalty, marketing, or related customer engagement platforms is a significant advantage.

• Demonstrated success in leading complex, high-value renewals and expansion initiatives.

• Strong executive presence with the ability to build trusted relationships and negotiate with VP and C-level stakeholders.

• Experience in navigating complex contract negotiations, multi-year agreements, and commercial discussions.

• Proficient in leveraging CRM tools and customer insights to guide account strategy and renewal planning.

• Ability to excel in fast-paced, high-growth environments.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Commission eligibility.

• Potential for bonus and/or equity, as applicable.

• Equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.