Sales Account Manager

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee and cultivate strategic customer relationships that align with CHEP’s growth goals, as well as revenue and satisfaction objectives.

• Partner with commercial leadership and internal teams to develop and execute strategic account plans aimed at growth, cost efficiency, and sustainability.

• Lead negotiations for contracts and commercial tenders.

• Conduct routine business reviews with customers and ensure precise asset management records are maintained.

• Track account performance metrics, including customer satisfaction (NPS), and formulate plans for improvement.

• Establish and nurture customer networks to propel strategic initiatives that enhance supply chain efficiency.

• Identify and capture new business opportunities through networking and leveraging existing customer relationships.

• Foster revenue retention and growth by developing long-term partnerships, effective communication, and customized solutions.

⛳️ Requirements

• Demonstrated success in Sales and Account Management within a B2B context.

• Background in the food, food processing, packaging, or supply chain sectors.

• Proven ability to grow customer relationships and achieve commercial objectives.

• Experience in influencing stakeholders across cross-functional and matrixed organizations.

• Strong commercial insight, negotiation abilities, and solution-selling expertise.

• Exceptional skills in relationship building and stakeholder management.

• Analytical mindset complemented by robust problem-solving capabilities.

• Capacity to comprehend customer operations and convert needs into business opportunities.

• Familiarity with Salesforce or comparable CRM platforms.

• Excellent communication and presentation abilities.

• Results-driven, collaborative, and customer-oriented mindset.

• Proficiency in both Italian and English is required.

• Proficiency in any additional European language is a plus.

• CV must be submitted in English.

🏝️ Benefits

• Hybrid Work Model.

• Annual Bonus of 15%.

• All CCNL provided benefits applicable to this level are included.

• Meal Vouchers.

• Employee Assistance Programme (EAP).

• Option to participate in company share scheme.

• Life Insurance.

• Personal Accident Insurance.