Sales Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and cultivate strategic customer relationships that align with CHEP’s growth goals, as well as revenue and satisfaction objectives.

• Collaborate with commercial leaders and internal teams to develop strategic account plans aimed at growth, cost reduction, and sustainability.

• Lead negotiations for contracts and commercial tenders.

• Conduct regular reviews of customer business and ensure accurate asset management documentation.

• Track account performance metrics, including customer satisfaction (NPS), and create action plans for improvement.

• Build networks with customers and spearhead strategic supply-chain efficiency initiatives.

• Identify and secure new business opportunities while maintaining a strong sales pipeline.

• Foster revenue retention and growth through enduring customer partnerships.

• Manage a diverse portfolio of customers within the designated geographic region.

• Develop and implement account management plans that deliver value for both customers and CHEP.

• Convert customer requirements into compelling value propositions.

• Oversee customer relationships from account management through stock and growth opportunities.

• Expand customer and receiver locations within the geographic area.

• Create push-and-pull strategies for CHEP's solutions.

• Support and manage trials for colleagues throughout Europe.

• Provide market insights and recommendations to leadership.

• Ensure stock accuracy through audits and transitions while promoting serial billing.

⛳️ Requirements

• Native German speaker with fluency in English; proficiency in Polish is a plus.

• Extensive sales and account management experience in a comparable role.

• Ideal candidates will possess knowledge of or experience in the food or food processing industry.

• Background in supply chain management.

• Demonstrated success and experience in working with large multidisciplinary teams and driving change within a matrix environment.

• Senior-level networking capabilities.

• Strong analytical abilities.

• Results-driven and aligned with goals.

• Project management expertise.

• Proficient presentation skills.

• Technical knowledge, particularly regarding customer operations and support for fill and discharge trials.

🏝️ Benefits

• Annual bonus (15%) based on company performance and individual targets.

• Company car.

• Generous global share scheme.

• Flexible remote working options & workation.

• 30 days of holiday plus 3.5 additional days (Carnival, Christmas, Silvester), with the possibility to purchase up to 5 extra days.

• Company pension plan (BAV).

• Employee Assistance Program.