Sales & Account Manager

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Handle incoming calls and convert inquiries into scheduled appointments

• Conduct outbound calls to leads, previous clients, and potential clients

• Follow up with leads who have not yet booked appointments

• Respond to inquiries via SMS, email, and online platforms

• Rebook appointments for existing clients

• Reactivate clients who have become inactive or lost

• Follow up on marketing campaigns and promotional offers

• Promote and sell salon services and special offers

• Manage leads through the sales funnel

• Keep accurate records of follow-up notes and client details

• Assist in managing front-desk communications remotely

• Aim to increase booked appointments and boost salon revenue

⛳️ Requirements

• Exceptional proficiency in both spoken and written English

• Neutral or very slight accent

• Professional and polished phone demeanor

• Demonstrated sales experience

• Proven track record in appointment-setting and lead conversion

• Experience with both inbound and outbound call handling

• Proficient in following up and nurturing leads

• Comfortable making outbound sales calls

• Strong closing skills

• Highly proactive and responsible

• Capable of working independently without constant supervision

• Background in customer service

• Familiarity with CRM systems

• Experience in achieving measurable sales and conversion KPIs

• Reliable and high-speed internet connection, ideally 25 MBPS or greater, with backup for power or service outages

• Own a PC/laptop with at least 8GB RAM and Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or superior

• Operating system: Windows 10 or later / Catalina 10.15 or newer

• Up-to-date web browsers and security software installed

• Minimum of 500GB/128 SSD storage

• Headset/earphones with noise cancellation and a webcam with at least 720p resolution

• Designated, quiet, and well-organized workspace

• Ability to learn and navigate Zenoti and other CRM/communication systems

🏝️ Benefits

• Permanent remote work arrangement

• Competitive starting salary paid in USD

• Internet allowance provided

• HMO insurance coverage

• Retirement fund contribution

• Paid US holidays observed

• Paid vacation and sick leave offered