Sales Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture multi-threaded relationships with executive leaders and decision-makers within the designated portfolio.

• Facilitate structured business discovery to comprehend customer missions, programs, priorities, risks, and growth objectives.

• Develop and uphold strategic account plans, stakeholder maps, client health views, and technology roadmaps spanning 12 to 18 months.

• Conduct executive business reviews that link technology services and investments to organizational outcomes.

• Identify, qualify, and cultivate expansion opportunities through the proposal, decision-making, and closing phases.

• Coordinate technical discovery and formulate customer value propositions.

• Collaborate with teams in cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing.

• Work closely with the Junior Account Manager to ensure clear ownership and a consistent, documented customer experience.

• Monitor account risk and readiness for renewal; coordinate recovery strategies.

• Maintain precise forecasts and CRM records while addressing issues proactively.

• Represent Tech Impact on-site and at nonprofit/customer events.

• Provide portfolio insights back to Tech Impact to enhance strategic service packaging, positioning, adoption, and delivery.

⛳️ Requirements

• Proven strategic and commercial relationship leadership for a designated portfolio of MSP customers.

• Experience in building relationships with CEOs, COOs, CFOs, technology leaders, program leaders, and other key decision-makers.

• Competence to conduct structured business discovery addressing mission outcomes, program delivery, workforce requirements, funding, budgets, operational bottlenecks, risk tolerance, and readiness for change.

• Capability to create strategic account plans, stakeholder maps, client health views, and technology roadmaps for 12 to 18 months.

• Proficiency in leading executive business reviews that connect service performance, cybersecurity risk, asset lifecycle, data, automation, AI, and technology investments to organizational results.

• Skill in identifying, qualifying, nurturing, and securing expansion opportunities.

• Ability to develop value propositions and coordinate technical discovery processes.

• Capacity to collaborate with cybersecurity, MSP operations, Help Desk, technical projects, data/automation/AI, digital services, finance, and marketing teams.

• Proficiency in monitoring account risk and renewal readiness, coordinating recovery plans, maintaining forecasts and CRM records, and addressing issues promptly.

• Willingness and capability to represent Tech Impact on-site and at nonprofit/customer events.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.