SaaS Implementation Specialist, SaaS Experience Required

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the onboarding and user training for a cloud-based DMS across all departments in the dealership, utilizing both remote and in-person methods.

• Provide training and support while setting up SaaS workflows, system integrations, and industry best practices.

• Mentor and oversee other implementation specialists on various projects.

• Organize tasks and deliverables within agile or SaaS-centered project cycles.

• Secure milestone approvals from dealership stakeholders and ensure digital documentation of these approvals.

• Recognize, communicate, and address implementation risks using tools such as Jira or Salesforce.

• Oversee onboarding and training processes with the aid of digital runbooks.

• Complete a rigorous 8–10 week training and certification program for SaaS products.

• Manage organizational changes and handle customer resistance effectively.

• Cultivate relationships with dealership staff and act as a reliable representative of Tekion.

• Gather and analyze training feedback for the benefit of product and customer success teams.

• Present Tekion in a professional manner during interactions with customers and stakeholders.

⛳️ Requirements

• 2–5 years of experience in implementing B2B SaaS solutions (ERP, CRM, or similar), which includes configuring cloud platforms and facilitating customer adoption.

• A bachelor's degree in business or a related field is strongly preferred.

• Familiarity with onboarding and adoption metrics, such as activation rates and engagement KPIs, in a SaaS business model.

• Proven success in managing customer transitions in a SaaS context, including shifting customers from on-premise to cloud or subscription models.

• Experience within an early-stage startup environment is advantageous.

• Outstanding written and verbal communication abilities.

• Capability to simplify technical terminology for adult learners to easily grasp.

• Proficiency in converting customer feedback or insights into technical outputs.

• A minimum of 3 years in a Project Management or Project Lead position is preferred.

• Willingness to travel up to 90% by car and/or plane, including overnight stays.

• Prior SaaS implementation experience is mandatory.

• Must possess authorization to work in the United States; visa sponsorship is not offered.

🏝️ Benefits

• Competitive salary.

• Attractive stock options.

• Comprehensive medical, dental, and vision coverage fully paid by the employer.

• Unlimited paid time off (PTO).

• Paid parental leave.

• Complimentary snacks and beverages.

• Opportunities for career advancement and professional development.

• Chance to engage with cutting-edge technologies.

• A vibrant work environment that promotes community and collaboration.

• An open and transparent culture that fosters innovation and rewards high performance.