Field Customer Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct Proof of Value engagements, establishing success criteria that align with customer business goals.

• Configure and showcase the Tanium platform for high-priority use cases.

• Guide customer stakeholders, address obstacles, and ensure engagements remain on schedule.

• Present POV results to both technical and executive stakeholders to achieve the technical win.

• Develop and maintain reusable POV workflows, use cases, and runbooks.

• Operationalize new product releases into use cases that are ready for POV.

• Assess and enhance the effectiveness of POVs, time to value, and conversion rates.

• Collaborate with Solution Engineers, Directors of Strategic Accounts, Customer Success Managers, Domain Architects, and customers.

• Oversee pre-POV planning and post-POV transitions to deployment and Customer Success.

• Report on engagement status, risks, and outcomes to account teams and customer stakeholders.

• Identify product gaps and friction points, relaying them to the product management team.

• Assist Technical Enablement by sharing POV best practices, workflows, and use cases.

• Provide competitive insights and learnings from customer use cases to Marketing and the wider field.

⛳️ Requirements

• A minimum of 3 years of experience with Tanium as a customer, Solution Engineer, TAM, or in a similar role.

• Exceptional communication and customer engagement skills, with the capacity to lead technical sessions and present outcomes to stakeholders at all levels.

• In-depth knowledge of the Tanium platform, particularly in endpoint management and security use cases.

• Proven ability to rapidly learn new concepts and apply them in customer-facing situations.

• Experience in executing or supporting POVs, POCs, pilots, or comparable customer-facing technical evaluations.

• Strong technical background, encompassing enterprise IT environments, endpoint operations, and scripting or automation capabilities.

• Data-driven and operationally focused, equipped with robust, systematic problem-solving abilities.

• Demonstrates initiative, motivation, reliability, and a positive demeanor.

• Team-oriented mindset with a mission-first approach.

• Willingness to exceed expectations for the customer.

• Willingness to travel 10% of the time.

• Commitment to protecting Tanium information and other assets.

• Adherence to Tanium policies and the terms of applicable agreements with Tanium.

🏝️ Benefits

• Equity awards.

• Medical, dental, and vision plans.

• Family planning benefits.

• Health savings account.

• Flexible spending account.

• Transportation savings account.

• 401(k) retirement savings plan with company match.

• Life, accident, and disability coverage.

• Business travel accident insurance.

• Employee assistance programs.

• Disability insurance.

• Additional well-being benefits.

• 5 days of volunteer time off (VTO).