Insight Practice Management Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the comprehensive implementation of the NextGen Practice Management system and related systems for designated sites.

• Collect requirements, evaluate workflows, plan projects, assist with implementation and go-live, train users, and transition projects to end-user support.

• Manage the onboarding and offboarding processes for ambulatory surgery centers and anesthesia organizations.

• Document observations and provide clear, concise written recommendations.

• Execute system builds and develop user documentation.

• Facilitate Practice Management training for ASC, Central Billing Office, and corporate personnel.

• Conduct testing for upgrades and maintenance.

• Monitor the Background Business Processor.

• Support strategic initiatives in Revenue Cycle and address Tier 2 issues.

• Work with Revenue Cycle teams and Business Operations Managers to configure NextGen based on project requirements.

• Create tailored system modifications for centers, the CBO, and anesthesia organizations.

• Troubleshoot issues related to NextGen configuration, specifications, interfaces, payers, and claims with vendors and payers.

• Act as a subject matter expert during implementation integrations.

• Evaluate complex ASC workflows and configure NextGen along with ancillary vendor products.

• Lead meetings, demonstrations, and training sessions.

• Review the performance of existing centers and practices to pinpoint efficiency enhancements.

• Assess and modify center configurations for upgrades and compliance with regulatory standards.

• Develop and update training materials, guides, and curricula.

• Assist Service Desk, User Satisfaction personnel, and EDI Specialists with NextGen-related support inquiries.

• Travel for site assessments and go-live support, typically spending one to three days on-site.

• Comply with company policies and ensure information security.

• Undertake other tasks as assigned.

⛳️ Requirements

• Bachelor’s degree from an accredited institution or equivalent of four (4) years of professional experience in a relevant healthcare setting.

• Minimum of two (2) years of direct experience using NextGen Practice Management version 5.8 or higher.

• Solid understanding of revenue cycle workflows in an ambulatory surgery center or medical practice.

• Two (2) years of experience in Practice Management Training is preferred, or equivalent experience as a Project Lead or Core Team member on Enterprise Performance Management installations with configuration and table maintenance responsibilities.

• Electronic Data Interchange (EDI) experience is preferred.

• Experience in Billing Office management or a strong understanding of Billing, Current Procedural Terminology (CPT), and ICD10 coding is preferred.

• Familiarity with regulatory requirements for 5010 and ICD10 is highly desirable.

• Willingness to travel approximately 30–50% of the time.

• Capacity to conduct training for small and large groups in both onsite and remote environments.

• Effective communication skills with personnel across ASC and practice settings.

• Regular and consistent attendance is required.

• Compliance with company policies and Information Security Policies is mandatory.

🏝️ Benefits

• Paid Time Off

• 9 observed holidays

• Paid family leave

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• Transportation and parking FSAs

• Health Savings Accounts (HSAs)

• Matching 401(K) Plan

• Opportunities for training and professional development

• Recognition opportunities