Implementation Manager, Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the implementation and operational launch of new hybrid ER and Urgent Care facilities within both hospital and non-hospital partner organizations.

• Manage multiple simultaneous facility implementations, ensuring that projects are completed on schedule and within scope.

• Lead the planning and execution of operational readiness for new ER and Urgent Care site launches.

• Facilitate scaling and growth through the implementation of new sites, system integrations, operational readiness, optimization, and stabilization.

• Collaborate with operations, clinical leadership, and hospital stakeholders on workflows, staffing models, equipment selection, as well as clinical and billing systems prior to go-live.

• Assist partners in navigating change management and foster partner buy-in.

• Support the Director of Project Management, VP of Operations & Integrations, and members of the executive team.

• Propel continuous process improvements by creating implementation tools, templates, and guides that align with Intuitive Health best practices.

• Engage with and support both internal and external stakeholders to ensure client satisfaction, meet financial objectives, and achieve key deliverables.

• Identify operational risks and escalate issues to facilitate a successful launch and stabilization.

• Assist in post-launch stabilization and optimization of newly opened sites.

• Operate freestanding ER/Urgent Care Centers as needed in a managerial capacity.

⛳️ Requirements

• Experience in ER/Urgent Care/Ambulatory Sites or hospital settings with a focus on project management.

• A Bachelor's degree is required; relevant fields include Nursing, English, Liberal Arts, Communication, Business, Healthcare Administration, or other related disciplines.

• A minimum of 5 years of experience in healthcare operations or project management is essential.

• Experience in an integration or implementation role is highly preferred.

• Familiarity with hospital environments, particularly Emergency Departments, is strongly preferred.

• Capable of learning, understanding, and presenting all core elements of the Intuitive model to partner subject matter experts.

• PMP certification (PMI certified project manager) is preferred.

• Must be collaborative and able to build trust and relationships.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Experience with a project management tool is considered a plus.

• Strong problem-solving skills and a solution-oriented mindset.

• Ability to hold the team accountable for meeting deadlines.

• Strong influencing and negotiation skills; capable of working effectively in a matrixed organization.

• Excellent written and verbal communication abilities.

• Proven project management experience, including directing and managing multiple projects simultaneously.

• Knowledgeable in defining project approaches and resource requirements.

• Strong organizational, interpersonal, presentation, and time management skills.

• Preferred: experience in supporting healthcare facility launches or operational implementations.

• Preferred: experience working with health system partners.

• Preferred: background in Emergency Department or hospital service line operations.

• Preferred: experience in supporting operational readiness or go-live planning.

• Must be willing to travel 10% for site implementations, partner meetings, and go-live support.

🏝️ Benefits

• Equal employment opportunity and anti-discrimination protections.

• Compensation and training are covered under the equal employment opportunity policy.

• 10% travel allowance/arrangement for site implementations, partner meetings, and go-live support.